Wellness Attendant
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Operational Supervision & Quality Assurance:
- Ensure all spa fitness and recreation areas are clean organized and fully prepared at all times.
- Maintain cleanliness of treatment rooms locker areas relaxation lounges gym facilities and public wellness spaces.
- Replenish towels linens amenities and supplies in accordance with brand standards and operational needs.
- Support the setup and reset of treatment rooms and wellness areas before and after guest use.
- Monitor equipment and facilities reporting any maintenance issues promptly.
Guest Experience & Service Excellence:
- Welcome guests to the wellness facilities and provide a warm professional and attentive service experience.
- Assist guests with facility orientation including locker usage amenities and wellness areas.
- Anticipate guest needs by ensuring availability of towels refreshments and amenities.
- Maintain a calm clean and relaxing environment that enhances the overall wellness experience.
- Respond promptly to guest requests and support service recovery where required.
Team Collaboration & Support:
- Support spa therapists wellness instructors and supervisors in ensuring smooth daily operations.
- Assist in preparing for treatments wellness sessions and recreational activities.
- Participate in daily briefings to stay informed of guest movements priorities and operational updates.
- Promote a team culture of cooperation efficiency and service excellence.
Coordination & Communication:
- Communicate guest needs preferences and any concerns to the relevant team members promptly.
- Coordinate with Spa Reception and other departments to ensure guest readiness and facility availability.
- Report lost and found items safety hazards or irregularities immediately.
Commercial & Financial Support:
- Support the promotion of spa services and wellness facilities through positive guest engagement.
- Maintain awareness of available services packages and facility offerings to assist guests effectively.
- Ensure proper usage and control of supplies to support cost efficiency.
Standards Safety & Compliance:
- Adhere to Raffles & Fairmont grooming hygiene and presentation standards at all times.
- Ensure compliance with health safety and sanitation regulations.
- Maintain cleanliness protocols and infection control standards across all wellness areas.
- Uphold guest privacy and confidentiality at all times.
- Support sustainability initiatives and environmentally responsible practices.
Qualifications :
Qualifications & Experience:
- Minimum 12 years of experience in housekeeping spa recreation or a similar role within hospitality.
- Experience in a luxury or five-star hotel environment is an advantage.
- Basic knowledge of spa and wellness operations is preferred.
- Pre-opening experience is a plus.
Skills & Competencies:
- Strong attention to detail and cleanliness standards.
- Good communication and interpersonal skills.
- Ability to provide courteous and professional guest service.
- Basic organizational and time management skills.
- Ability to work as part of a team in a fast-paced environment.
Personal Attributes:
- Positive friendly and service-oriented attitude.
- Well-groomed with professional presentation.
- Reliable disciplined and proactive.
- Calm and composed in a guest-facing environment.
- Willingness to learn and support team operations.
Additional Information :
- Understanding of luxury hospitality standards and guest expectations.
- Ability to support pre-opening activities including setup and operational readiness of wellness facilities.
- A hands-on approach with strong attention to detail and ownership.
- Impeccable grooming and presentation aligned with luxury standards.
- Flexibility to work shifts including weekends and public holidays.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
