Technical Product Support Trainer Allergan Aesthetics Remote

Irvine, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

As the Technical Trainer on the Technical Product Support team you will report to the Manager of Technical Product Support and lead the training strategy content delivery and training measurement that enable AA Tech teams and partner support organizations (e.g. Customer Experience & Loyalty Team) across the Alle platforms.

About the Role

As the Technical Trainer you will translate product releases and operational updates into rolebased learning delivering TraintheTrainer programs for partner support organizations and targeted enablement for AA Tech teams. You will plan and deliver releasealigned training validate workflows in lower environments as needed define learning objectives and success measures and iterate based on learner feedback and relevant operational metrics. Youll collaborate with other content owners to ensure training aligns with supporting documentation.

What Youll Do

Lead training programs across AA Tech and TraintheTrainer for partner support organizations on the Alle platforms.

Design facilitator guides talk tracks assessments and job aids; coordinate with technical writing and content owners to align training with knowledge base and Standard Operating Procedure (SOP) updates.

Serve as a subjectmatter expert on Alle and Alle related products and the internal audiences who use them; understand key workflows policies and user journeys.

Plan and deliver training using appropriate modalities (instructorled virtual and asynchronous etc.) including TraintheTrainer and targeted enablement sessions.

Define clear learning objectives and success measures; collect learner feedback and analyze relevant operational metrics to iterate content and delivery.

Partner closely with Product Engineering and Support Operations; lead recurring reviews and demos to align stakeholders on upcoming changes and training impact.

Work with leaders across AA Tech and partner support organizations to prioritize training needs and ensure partner teams are enabled at the right time.

Keep training assets current and accessible; refresh or retire content as features and processes change; request documentation updates from content owners when gaps are identified.

Design facilitator guides talk tracks assessments and job aids; coordinate with technical writing and content owners to align training with knowledge base and SOP updates.

Track completions certifications and proficiency metrics; report outcomes and recommendations to stakeholders; maintain accurate training records and calendars.

Provide input to SOPs and process documentation related to support workflows; coordinate with content owners for publication and updates.

Collaborate with technical writing and content owners to ensure training remains consistent with internal and customerfacing documentation; surface gaps and request changes as needed.

Qualifications :

Qualifications

5 years of experience as a technical trainer enablement specialist or similar within SaaS contact center or technical product support environments.

3 years of experience designing blended rolebased learning using an LMS and modern authoring/video tools; applies adultlearning and accessibility best practices.

Ability to understand assess and address training needs.

Outstanding communication skills and comfortable speaking to large audiences

Excellent organizational and time-management abilities

Proven leadership with strengths in teaching facilitation adaptability and creative problemsolving.

Ability to learn and adapt to new technologies and changing processes.

Ability to independently lead endtoend training programs manage multiple stakeholders and priorities and meet releasedriven deadlines while maintaining excellent communication and customer service.

Ability to take initiative and make decisions.

Proficiency with Microsoft 365 (Word PowerPoint Outlook Excel) and instructional software; quick to learn new tools and processes.

Experience in a SaaS environment.

Handson experience with support systems such as Salesforce and Jira; ability to interpret tickets release notes and workflows.

Experience in messaging tools like Slack Microsoft Teams or Google Meet.

Experience collaborating on knowledge base and SOP content (e.g. Confluence Microsoft Word OneNote) to align training materials; strong technical writing.

Demonstrated experience building a training roadmap and releasealigned enablement plan tied to product development & release schedules.

Technical Training Certification(s) are highly desirable

The Ways We Work

All For One AbbVie - We weigh all our decisions against the common good for the enterprise. We inspire share and create as an inclusive team. We solve problems for all rather than serving our immediate team.

Decide Smart & Sure - We make intelligent decisions adapting to create the best outcomes. While never compromising patient health or safety we act quickly embrace experimentation accept what doesnt work and get on to what does.

Agile & Accountable - We seek to streamline and eliminate unnecessary obstacles. We plan ahead and adapt as we go. We delegate and make tough decisions to ensure focus on priorities and results staying keenly aware of the urgency in all we do.

Clear & Courageous - Open honest and candid dialogue is core to our work and how we act with others. We share information freely and continuously because insights and solutions can come from anywhere and ultimately serve us all. We admit mistakes. Even in disagreement we grow stronger by putting the courage of our convictions to the test.

Make Possibilities Real - We question relentlessly with endless curiosity. Were never satisfied with good enoughpatients depend on us to continually deliver more. We challenge ourselves to find creative constructive solutions to turn possibilities into reality

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

Yes

Employment Type :

Full-time

Job DescriptionAs the Technical Trainer on the Technical Product Support team you will report to the Manager of Technical Product Support and lead the training strategy content delivery and training measurement that enable AA Tech teams and partner support organizations (e.g. Customer Experience & L...