Director, HRBP
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.
Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.
About This Role
This is an opportunity to join Kaseya and directly influence service quality execution discipline and customer experience with a clear line of sight to revenue impact and brand reputation.
In this role you will help shape how Kaseya scales Customer Support and Professional Services globally building the talent operating rigor and leadership capability required to support growth without burning out teams or customers.
This is a high-visibility high-impact role for a business-savvy HRBP who thrives in fast-paced tech organizations where customer outcomes speed and operational discipline matter.
What Youll Do
Strategic Partnership
Partner with Customer Support and Services leadership to align org design capacity planning and talent strategy with customer demand service levels and growth plans
Guide senior leaders through workforce planning succession and organizational effectiveness balancing cost capacity and experience
Build credibility with Support and Services leaders by demonstrating fluency in support operating models SLA-driven environments escalations and global delivery structures
Performance Execution & Development
Drive performance operating rhythms aligned to support and services metrics (SLA CSAT productivity quality attrition)
Coach leaders on accountability feedback performance management and people leadership in high-volume customer-facing environments
Lead talent development and succession planning for frontline leaders managers and critical support/services roles
Define and track success through clear people and performance KPIs in partnership with analytics teams (e.g. attrition engagement leader effectiveness)
Culture Change & Engagement
Act as a change leader shaping and delivering communication strategies during operational shifts tooling changes and scale events
Support team integrations org transformations and leadership transitions within the Support and Services organization
Shape engagement strategies tailored to customer-facing talent including career progression skill development recognition and burnout mitigation
Navigate rapid priority shifts while helping leaders maintain focus morale and execution discipline
Reinforce a high-performance customer-centric culture rooted in accountability consistency and continuous improvement
Talent Value & Recognition
Partner with the Total Rewards COE to benchmark support and services roles globally and ensure internal equity across regions and tiers
Support differentiated rewards and recognition tied to performance quality customer impact and operational results
What You Bring
7 years of HR Business Partner experience including 5 years supporting high-growth technology companies (B2B SaaS strongly preferred)
Proven track record advising senior leaders on talent strategy org design and workforce planning in operational customer-facing environments
Ability to thrive in fast-moving metrics-driven organizations with competing priorities while maintaining team stability and execution
Strong understanding of Customer Support and Professional Services operating models including SLAs escalations capacity planning and global delivery
Comfort making decisions with incomplete or imperfect information and bringing structure to complex ambiguous situations
Experience using people analytics to inform workforce planning attrition risk leader effectiveness and operational performance
Exceptional ability to drive outcomes through senior Support Services and GTM leaders influencing without direct authority
Why Kaseya
Kaseya is a fast-growing global technology company delivering unified IT and security management solutions to MSPs and IT teams worldwide. As the business scales Customer Support and Professional Services are central to customer retention expansion and long-term value realization.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Key Skills
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
