Technology Support II Payments Technology Operations
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Payments Technology you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- Experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proficiency in one or more of the following: Payments card scheme or fintech support
Proficiency in alerting monitoring and incident management tools such as SNOW Remedy Netcool or Tivoli.
- Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
- Strong analytical and problem resolution skills
- Provide weekend and bank/public holiday cover.
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Proficiency in one or more of the following: Unix Splunk
- Experience with AWS Cloud
Key Skills
- Catering
- Apache Commons
- Agricultural
- Entry Level Finance
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
