Product Support Specialist
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Job Location:
Duluth, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Description
Pace-O-Matic has been a leader in designing producing and licensing skill-based games for 25 years. Committed to innovation integrity and empowerment our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design we help operators thrive elevate industry standards and make a positive impact on communities. Headquartered in Duluth GA we continue to push the boundaries of innovation in the skill gaming industry.
Role Description
A Product Support Specialist acts as the key liaison between a company and its customers providing technical support troubleshooting and product expertise to ensure user satisfaction. They resolve technical issues create documentation train users and feed customer feedback to engineering teams to improve product quality.
Key Responsibilities
Troubleshooting & Technical Support: Diagnosing documenting and resolving technical issues via email chat or phone acting as an escalation point for complex cases.
Customer Education: Creating support documentation (FAQs knowledge base articles) and conducting training sessions or webinars for customers and internal teams.
Product Improvement: Collaborating with product engineering and QA teams to report bugs test new features and share user feedback to drive product innovation.
Product Expertise: Maintaining deep knowledge of product functionality limitations and edge cases to provide accurate high-quality assistance.
Required Skills and Qualifications
Technical Aptitude: Familiarity with software hardware or specific industry technology.
Problem-Solving: Ability to troubleshoot complex issues under pressure.
Communication Skills: Clear empathetic verbal and written communication for client interaction and documentation.
Collaboration: Experience working across departments like sales engineering and marketing.
Pace-O-Matic has been a leader in designing producing and licensing skill-based games for 25 years. Committed to innovation integrity and empowerment our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design we help operators thrive elevate industry standards and make a positive impact on communities. Headquartered in Duluth GA we continue to push the boundaries of innovation in the skill gaming industry.
Role Description
A Product Support Specialist acts as the key liaison between a company and its customers providing technical support troubleshooting and product expertise to ensure user satisfaction. They resolve technical issues create documentation train users and feed customer feedback to engineering teams to improve product quality.
Key Responsibilities
Troubleshooting & Technical Support: Diagnosing documenting and resolving technical issues via email chat or phone acting as an escalation point for complex cases.
Customer Education: Creating support documentation (FAQs knowledge base articles) and conducting training sessions or webinars for customers and internal teams.
Product Improvement: Collaborating with product engineering and QA teams to report bugs test new features and share user feedback to drive product innovation.
Product Expertise: Maintaining deep knowledge of product functionality limitations and edge cases to provide accurate high-quality assistance.
Required Skills and Qualifications
Technical Aptitude: Familiarity with software hardware or specific industry technology.
Problem-Solving: Ability to troubleshoot complex issues under pressure.
Communication Skills: Clear empathetic verbal and written communication for client interaction and documentation.
Collaboration: Experience working across departments like sales engineering and marketing.
Required Experience:
Junior IC
Key Skills
About Company
Pace-O-Matic is the nation's leading developer of skill games, known for designing fun, innovative, and top-performing gaming experiences.
