IT Systems Engineer

Job Description

Hybrid:

This role is considered hybrid meaning 3 days on-site work in set work location.

The Role:

The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health designing configuration and lifecycle management of key robust communications platforms including GMs Brand Experience platform Heritage Archive and related survey/polling and search applications. This role serves as innovation owner for multiple applications ensuring they remain secure compliant stable and aligned with GMs long-term technology roadmap (e.g. cloud migration and NextGen hosting strategies).

You will act as the technical expert for Adobe Experience Manager (AEM)based sites and adjacent services driving infrastructure upgrades cloud migrations incident resolution and continuous improvement in partnership with architecture platform engineering vendors and business stakeholders.

What Youll Do:

Platform Ownership & Configuration

• Own the technical configuration and operational readiness of core communications applications such as GM Brand Experience (GMBX) GMBX Cloud GM Heritage Archive (GMHA) and custom polling/survey tools.

• Configure and maintain web application and integration components that support global news and brand sites ensuring performance reliability and scalability.

• Maintain accurate technical documentation including server inventories topology diagrams and configuration details across environments (Dev Test PreProd Prod).

• Collaborate with stakeholders to effectively determine IT System Requirements translating business needs into technical specifications.

Application Lifecycle & Tech Fitness

• Lead OS middleware and platform upgrades (e.g. Linux/Ubuntu JDK AEM versions) to keep applications compliant with GM tech standards and security requirements.

• Drive remediation of vulnerabilities and patching issues by partnering with infrastructure teams tracking status and validating successful remediation.

• Ensure application health metrics and star ratings are maintained through proactive monitoring clean-up activities and periodic technical reviews.

Cloud Migration & NextGen Hosting

• Contribute to defining and executing the NextGen and cloud strategy for communications applications including on-prem to cloud migrations and SaaS adoption.

• Collaborate with platform and vendor teams (e.g. Adobe Red Hat GM hosting teams) to validate support models define deployment destinations and plan go-live timelines.

• Coordinate and support smoke testing and UAT in PreProd and other non-prod environments to validate migration outcomes.

Incident Problem & Change Management

• Act as primary technical contact for incidents and service requests involving communications applications driving timely triage root cause analysis and resolution.

• Manage and execute configuration changes (e.g. firewall rules web server updates DNS/caching/404 behavior queue configuration) through GMs change and request processes (ServiceNow Jira etc.).

• Document and communicate incident impact remediation steps and preventive actions to stakeholders.

• Perform Deployment Validation for new and updated systems ensuring seamless integration and functionality.

Collaboration Governance & Continuous Improvement

• Partner closely with business owners UAT leads and communications stakeholders to understand requirements plan deployments and validate changes.

• Engage architecture platform engineering and PE resources to align application design and changes to GM standards and reference architectures.

• Advocate for improvements in internal tools processes and documentation; surface systemic issues and work with owners to resolve them.

• Contribute to governance of the communications application landscape including application services data service offerings and integration points.

• Conduct thorough Capacity Planning to ensure IT resources meet current and future business demands proactively identifying potential bottlenecks.

Mentoring & Knowledge Sharing

• Mentor less experienced engineers and configurators by pairing on upgrades migrations and complex incidents.

• Share domain knowledge on AEM communications platforms and hosting patterns through documentation walkthroughs and informal coaching.

• Promote a culture of ownership (Its On Me) accountability and continuous learning within the team.

What Youll Need:

• Bachelors degree in Computer Science Information Systems or related field; or equivalent practical experience.

• 7 years of experience in enterprise application administration systems configuration or similar technical roles.

• Proven / Hands-on experience with enterprise web platforms and content management systems (Adobe Experience Manager or equivalent) and their implementation.

• Strong background in Linux-based environments scripting and troubleshooting distributed web applications.

• Demonstrated expertise in Capacity Planning methodologies and tools.

• Demonstrated experience with incident problem and change management in large enterprises (e.g. ServiceNow Jira).

• Solid background in Data Governance principles and practices.

• Proven ability to read understand and maintain complex technical documentation (e.g. TADs server lists configuration maps).

• Excellent problem-solving communication and stakeholder management skills.

• Ability to perform comprehensive Deployment Validation processes.

• A track record of successfully Determining IT System Requirements and translating them into technical solutions.

Preferred Qualifications:

• Experience as an innovation owner or technical owner for one or more business-critical applications.

• Familiarity with Adobe Experience Manager architecture (author/publish tiers dispatcher/web tiers caching).

• Experience supporting global multilingual web properties and search experiences.

• Background in mentoring junior engineers and leading cross-functional technical workstreams.

• Understanding of GMs enterprise processes for tech fitness security and governance (or similar processes in a large enterprise).

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

This job is may be eligible for relocation benefits.

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