Senior Technology Support Specialist
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job description
KeyResponsibilities:
Handlecomplexsupportrequestsandactasaninternalescalationpoint
ConfigureandoptimizeZendeskincludingautomationstriggersmacrosandAI-drivenworkflows
TroubleshootissuesrelatedtoAPIsintegrationscontinuouslocalizationandworkflowautomation
CollaboratewithProductandDeveloperstoreportbugstestnewfeaturesandimproveuserexperience
Createandmaintainonboardingmaterialsinternalworkflowsandhelpcenterdocumentation
HelpdesignscalablesupportprocessesandcontributetoteamexpansionacrossEuropeanoffices
Mentorjuniorsupportteammembersandsharebestpractices
Job requirements
RequiredQualifications:
35yearsofexperienceintechnicalsupportforaSaaSplatform
Stronghands-onexperiencewithZendeskconfigurationincludingAIandautomationworkflows
DeepunderstandingoflocalizationworkflowsandCATtools(WordbeePhrasememoQTradosetc.)
ConfidenttroubleshootingplatformissuesincludingAPIsandautomationlogic
FluentinEnglish(spokenandwritten)
AbletoworkfromtheofficeinCebu
PreferredQualifications:
Experiencedevelopingonboardingprogramsworkflowdocumentationortrainingcontent
FamiliaritywithXMLregularexpressionsorscripting
Backgroundinscalingorstructuringasupportorserviceteam
.
- Cebu Central Visayas (Region VII) Philippines
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Required Experience:
Senior IC
Key Skills
About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
