IT Technician I

Bowling Green, OH - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

45% Daily Operations

Resolving simple and basic support issues.
Documenting and tracking occurrences using a problem tracking database or manual system.
Monitoring Track-it helpdesk and incoming and outgoing telephone voicemail e-mail and in-person requests for assistance from users experiencing problems with hardware software networking and other computer-related technologies.
Evaluates and prioritizes solutions to problems.
Coordinate new employee hardware setup.
Learning all IT Department standards and procedures.
Developing and maintaining Senior/Director confidence in job knowledge judgment calls and awareness of current industry trends and developments.

25% Hardware/Network Supports

Responsibilities include:

Updating documentation to record new equipment installed new sites changes to computer configurations network configurations and cabling layouts.
Establishing and maintaining network users user environment directories and security.
Installing and maintaining local area network hardware and software including servers peripherals network nodes terminals and wiring.
Monitoring and maintaining network stability.
Communicating and coordinating network schedule backups and downtime to users.
Assisting in the configuration and maintenance of local area network hardware software and telecommunications services such as personal computers system software software applications printers servers routers bridges switches modems cabling and Internet service providers.
Responding to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
Communicating with other departments to report and resolve software hardware and operations problems.
Researching and evaluating new technologies.
Coordinating the installation of hardware and software by others.

10% Special Projects

Completes special projects as directed by the manager.

10% Application Support

Supporting workstation operating systems installation and upgrades.
Supporting server operating systems installation and upgrades.
Providing workstation support for general software applications (i.e. Microsoft Office Internet web browsers utility programs etc.)
Supporting workstation and server anti-virus software.
Supporting workstation and server operating system security updates.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.

Requirements

Computer Skills

To perform this job successfully an individual should have knowledge of Contact Management systems; Database Software; Internet software; Spreadsheet Software; Word Processing Software; Workstation and server operating systems; Computer and peripheral Hardware (printers scanners monitors etc.); Networking hardware.

Education and/or Experience

At least one year of related IT experience and/or training; or equivalent combination of education and experience.

Required Experience:

Full-timeDescription45% Daily OperationsResolving simple and basic support issues.Documenting and tracking occurrences using a problem tracking database or manual system.Monitoring Track-it helpdesk and incoming and outgoing telephone voicemail e-mail and in-person requests for assistance from users...