Student Status Specialist

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Job Category:

Employment Type:

Job Profile:

Job Summary:

The Student Status Specialist plays a key role in supporting the academic success and progression of undergraduate students across the School of Education. This position collaborates with students faculty advisors and campus partners to manage student records guide students through academic processes and ensure accurate and timely handling of admissions enrollment and degree-related actions.

The Specialist will also lead student employee operations for the unit and provide supplemental advising support to our students to support our team of Academic Advisors. This role requires sustained attention to detail strong written communication skills a commitment to student success and the ability to manage multiple responsibilities in a student centered environment.

Key areas of responsibilities include:

Admissions & Academic Program Management

• Manage all aspects of undergraduate admissions processes for School of Education majors and certificates in collaboration with the Assistant Director.

• Assess student eligibility and verify completion of prerequisites for program admission.

• Review applications supporting documents and academic records to ensure completeness and compliance.

• Manage background check process for select graduate and undergrad SoE students; monitor compliance and communicate with program heads and students as needed

• Conduct proactive eligibility checks for students who have not yet declared but may qualify for program entry.

• Communicate with current and prospective students regarding requirements timelines and next steps.

• Monitor and track students who submit forms or express interest in School of Education programs.

Student Records & Academic Operations

• Ensure accurate and timely management of student records within SIS.

• Interpret and apply academic policies related to enrollment academic standing graduation requirements and course changes.

• Audit and correct student data to ensure accuracy and compliance.

• Implement and enforce instructional professional and legal standards related to student and curricular records.

Support Work of Student Success and Support Manager

• Monitor and triage student requests to Worklist and Academic Dean Support email. Follow up to direct their next steps e.g. meet with an advisor forms to student response.

• Receive and review the list of Academic Standing Actions at the end of fall and spring semesters. With the Student Success and Support Manager determine the communication plan and notify students of their standing Probation May Not Continue etc. and their next steps. Track and place enrollment holds on students who fail torespond; withdraw students who have May Not Continue status and choose not to appeal.

• At the request of the Student Success and Support Manager process grade changes medicalor personalwithdrawals late drops and other actions related to student records enrollment and academic standing. Notify the registrars officeof any changes in a students academic standing.

Advising & Student Support

• Provide academic advising appointments to students as needed.

• Participate in unit dropin advising as needed to address immediate student needs and questions.

• Support School of Education programs such as SOAR or other onboarding and orientation initiatives.

• Collaborate with advisors faculty and academic deans to resolve student record or curricular issues.

Student Employee Management & Front Desk Support

• Hire train supervise and schedule student hourly employees who support our front desk and students facing operations.

• Ensure consistent and highquality front desk coverage and student service delivery.

• Provide direct support and coverage at the front desk as needed.

• Respond to student questions and make appropriate referrals to advisors faculty or campus offices.

Key Job Responsibilities:

• Collaborates with students academic deans faculty advisors and staff to resolve curricular and student record issues

• Audits and corrects data to ensure accuracy and completeness

• Implements interprets and enforces instructional professional and legal standards and regulations related to student curricular and academic records

• Provide student advising as needed

• Ensures correct and timely management of student records course registration and degree audits within the student information systems

• Provides direction to students and staff on a variety of academic processes and policies including graduation requirements academic standing enrollment and course change requests

Department:

School of Education / Student Services

Compensation:

Minimum: $50000.00 annually

Commensurate with qualifications and experience. This position offers a comprehensive benefits package including generous paid time off competitively priced health/dental/vision/life insurance tax-advantaged savings accounts and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Required Qualifications:

Required experience:

• Professional experience in higher education including work with student records academic advising personnel management academic operations student services data systems or institutional support.

• Experience working with data systems and tools such as SIS queries Qualtrics Google Sheets and Microsoft Excel.

Knowledge skills and abilities:

• Demonstrated ability to work effectively with a wide range of stakeholders following established processes and procedures and making recommendations for enhancements.

• Strong organizational skills and the ability to manage multiple projects with accuracy and attention to detail.

• Excellent written and verbal communication skills.

• Ability to build consensus collaborate with colleagues and make informed decisions.

Preferred Qualifications:

• Experience with advising teaching or other instructional roles.

• Knowledge of student development and student support practices.

Education:

Bachelors Degree required with preference for applicants who have a degree offered by the School of Education.

How to Apply:

Please go to the Apply Now area and select your current UW Employment Status.

Please upload:

• A copy of your current resume

• A cover letter that speaks to your experience and how it relates to the required and preferred qualifications for this position.

Note: There is one upload area in Workday but you can upload multiple documents to your application. Incomplete application packages that do not include all of the requested documentation will not be considered.

Contact Information:

Lexi Powell

HR Generalist

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.