Sr. Technical Support Engineer with German

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Why this role matters

At Ingram Micro we help businesses realize the full potential of technology. As a global technology ecosystem and services platform we connect vendors partners and customers in ways that drive innovation growth and meaningful impact at scale. Our people are at the center of that missionbringing curiosity expertise and purpose to everything we do.

This role is hybrid combining flexibility with inperson collaboration at our Munich office for two days each week.

How this team supports our mission

Our Technical Support organization plays a vital role in protecting customer trust and enabling longterm success. Working at the intersection of customers product engineering and vendors the team ensures our platforms and services perform reliably while continuously improving how we deliver value. This is where deep technical expertise meets customer advocacy.

The role

As a Senior Technical Support Engineer you will act as a trusted technical advisor providing expertlevel support across software APIs integrations infrastructure and cloud environments. Youll work handson with complex issues partner closely with Engineering and Product teams and contribute to continuous improvement of our products services and support processes.

Key responsibilities:

• Resolve complex inbound technical support requests via phone and email ensuring timely and highquality outcomes.
• Diagnose and troubleshoot issues across SaaS platforms APIs integrations databases and infrastructure.
• Reproduce issues perform rootcause analysis and collaborate with Engineering on fixes and enhancements.
• Participate in incident response and oncall rotations for critical businessimpacting issues.
• Create and maintain technical documentation runbooks FAQs and knowledgebase content.
• Identify support trends and partner with Product and Engineering on longterm improvements.
• Act as a subject matter expert for resellers and partners advocating for customers and driving resolution within defined SLOs.
• Contribute to the evolution of service desk processes and operational excellence initiatives.

What you bring to succeed

• 47 years of experience in technical support solutions engineering or a similar customerfacing technical role.
• Handson experience with SaaS technologies APIs databases scripting (Python/Shell) and cloud platforms (AWS and/or Azure).
• Strong understanding of web technologies and system architecture including REST JSON OAuth DNS HTTP/HTTPS and SSL.
• Practical experience with web servers and databases (Apache IIS MySQL MSSQL PostgreSQL) and exposure to Linux environments.
• Proven analytical and troubleshooting skills with the ability to remain calm and communicative in highpressure situations.
• Experience working with ticketing and collaboration tools such as Zendesk Jira and knowledge bases.
• Strong customerfirst mindset with the ability to prioritize effectively and manage expectations in a fastpaced environment.
• Fluent English and German with excellent written and verbal communication skills.

Why Ingram Micro

At Ingram Micro we offer more than a rolewe offer a pathway for growth. Youll work in a diverse inclusive and globally connected organization that invests in learning embraces innovation and values your impact. With exposure to leading technologies global partners and meaningful career development opportunities this is a place where you can build a future while helping shape tomorrow.

Lets shape tomorrowtogether.

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