Customer Service Sales Support Liaison
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Job Location:
Fishers, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
A Day in the Life:
At Thermo Fisher Scientific were seeking a Customer Service/Sales Support Liaison to contribute to commercial excellence within the Transplant Diagnostics Division. Youll manage customer relationships drive process improvements and ensure seamless order fulfillment. Youll collaborate across multiple departments to resolve escalations maintain high service standards and contribute to our organizations continued growth and success. This role offers professional development opportunities while working with advanced scientific technologies and solutions.
Location: Fishers Indiana.
Relocation assistance is NOT provided.
Keys to Success:
Education
- Bachelors Degree or related experience preferred.
- Preferred Fields of Study: Business Science Biology Biotechnology or related field.
Experience
- 2 years of experience in customer service preferably in a scientific technical or shared services environment.
Knowledge Skills Abilities
- Additional certifications in customer service or process improvement methodologies are beneficial.
- Demonstrated expertise in ERP systems (SAP Oracle) Microsoft Office Suite and Power BI.
- Strong analytical and problem-solving abilities with exceptional attention to detail.
- Experience in process improvement and project management.
- Proven ability to manage complex customer relationships and resolve escalations.
- Strong understanding of customer service metrics.
- Ability to work independently while collaborating effectively across functions.
- Experience with contract review and commercial terms negotiation.
- Excellent organizational and time management skills.
- Ability to analyze data and generate actionable insights from customer service metrics.
- Experience in managing customer master data and maintaining documentation.
- Demonstrated ability to train and mentor other team members.
- Ability to adapt to shifting priorities in a results-oriented environment
- Travel up to 10-15% may be required.
- English proficiency required additional languages beneficial for international roles.
- Must be legally authorized to work in the United Stateswithoutsponsorship.
- Must be able to pass a comprehensive background check whichincludes a drug screening.
Key Skills
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
