Workplace Experience Coordinator

Glasgow
29000 per annum
Full Time

Are you someone who loves creating great first impressions and building positive experiences for people Do you enjoy roles where every day feels a little different If so you could be the perfect fit for our Glasgow office.

Were looking for a Workplace Experience CoOrdinator who brings warmth organisation and confidence to the front of house. Youll be the first person visitors meet and the friendly voice colleagues depend on. Alongside reception duties youll help keep workplace operations running smoothly support the wider portfolio and make sure everything behind the scenes is organised and up to date.

Youll work closely with the Workplace Champion and the Account Support Manager but youll also have space to take ownership make decisions and work independently. If you enjoy helping people staying organised and keeping a workplace moving this role gives you plenty of variety and influence.

Principle Duties & Responsibilities

Operations

Youll welcome visitors colleagues and contractors creating a friendly and professional first impression.
Youll look after reception tasks visitor signins and meeting room bookings helping the day run smoothly for everyone.
Youll complete site walkarounds report issues keep systems updated and make sure compliance records stay accurate.
Youll coordinate maintenance activity support subcontractor visits and follow work orders through from start to finish.
Youll help with orders invoices and simple reporting keeping processes clear and organised.
Youll support the Workplace Champion during absence including helping with cleaning audits stock checks and routine facilities tasks.
Youll work with contractors on site and help maintain safe wellrun spaces that follow Health & Safety expectations.
Youll manage your workload confidently and support the operational team so service standards are met.

Information Management

Youll handle sensitive and protected information responsibly following company and client policies.
Youll ensure contractors are properly inducted and documentation is completed and stored correctly.
Youll follow Atlas Workplace Services processes and know when to pause unsafe work or escalate concerns.

Manage Yourself

Youll bring a calm professional and positive approach to your work each day.
Youll manage time well respond constructively to requests and complete tasks reliably.

Client & Customer Relationships

Youll build open supportive relationships with clients and workplace users.
Youll present yourself in a friendly confident and respectful way helping create a welcoming culture.

Freedom to Act

Youll work within agreed guidelines while using your initiative when needed.
Youll escalate any Health & Safety concerns to Atlas Workplace Services including the Head of Health & Safety when required.

Minimum Qualifications Certifications & Training

• GCSE (or equivalent) in English and Maths
• Recognised Customer Service qualification
• Accredited Health & Safety qualification (e.g. IOSH Working Safely or equivalent)
• First Aid Certificate Emergency First Aid at Work as a minimum requirement

Knowledge Skills & Experience

• Previous experience in frontofhouse client services or corporate reception environments
• Strong customer service skills with a confident professional telephone manner
• Excellent interpersonal verbal and written communication abilities
• Competent IT skills across Microsoft Office including Word Excel and Outlook
• Experience with document management and maintaining accurate records
• Ability to work effectively under pressure managing deadlines and changing priorities with ease