Bilingual Disability Specialist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Manulife Group Benefits is a leading provider of employee group benefits for more than 13000 organizations across Canada. With regional offices across Canada we offer a range of comprehensive benefit plans including health and dental care emergency travel assistance disability group life insurance and accidental death coverage.
The Montreal Operations Wellness Disability and Life department is looking for a professional leader with strong customer service skills to join their team as a Disability Specialist. Reporting to the Associate manager Wellness Disability and Life Insurance the Disability specialist will be required to support a team of Disability Case Managers. This includes the support and application of effective disability management practices and procedures towards concrete results. Specifically the Disability specialist is responsible for ongoing support development and coaching of Case Managers claim reviews client relations and customer service.
Position Responsibilities:
Elaborate and apply strategic case management plans while taking into account subjective data
Provide optimum levels of leadership encouragement mentoring and technical and customer service support to case managers and the operation as a whole
Provide coaching and training to employees
Effectively support claims managers with complex files and various projects
Reinforce client relationships; participate in client meetings when needed
Contribute to continuous improvement by sharing quality assurance results and identifying strengths and opportunities.
Required Qualifications:
University degree in a relevant discipline
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Excellent knowledge of disability management products
Experience in disability case management with outstanding leadership skills
Experience in coaching mentoring technical training and/or developing people
Excellent computer skills (Word Excel PowerPoint Outlook).
Preferred Qualifications:
Demonstrated ability for strategic creative and innovative case management plan
Ability to effectively manage changing work volumes in a dynamic and fast paced setting
Ability to adapt manage multiple priorities and work efficiently under pressure or with tight deadlines
Outstanding verbal and written communication skills in French and English
Excellent analytical and problem-solving skills in a client-centric environment
Demonstrated ability to work collaboratively with their colleagues in a team environment
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$59700.00 CAD - $99500.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.
Required Experience:
IC
Key Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
