Intake Coordinator I
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
You were meant for Hopkins. Johns Hopkins Home Care Group is a private not-for-profit community health care provider governed by a community-based board of trustees. We can offer the most advanced innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You
- Career growth and development
- Diverse and collaborative working environment
- Paid Time Off
- Affordable and comprehensive benefits package
Location:
Johns Hopkins Home Care Group Baltimore MD-Hybrid
Full Time (40 hours)/Day Shift
Monday-Friday-9:30am-6pm with alternating Saturdays of 8:30am-5pm every 6-8 weeks
Position Summary:
- Responsible for receipt and review of more advanced order requests.
- Ability to assess and navigate inquiries.
- Detailed oriented and resource to team for guidance of best next steps.
- Provide excellent service to customers during every interaction.
- Collaboratively work with team to further facilitate and promote product offerings and services.
- Respond to requests in a timely and courteous manner. Ability to complete service recovery and de-escalation.
Minimum Qualifications:
Education:
- H.S. diploma or equivalent
- Post high school education or training - preferred
Experience:
- 2 years customer service required
- Experience working in a medical environment - familiarity with durable medical equipment required
- Experience working in a call center preferred
Important Notices:
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Required Experience:
IC
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
