Senior Certinia PSA Cloud Administrator

Five9

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Senior Certinia Professional Services (PSA) Cloud Administrator India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate grow and thrive while enjoying the journey together.

To support our continued growth we are seeking aSenior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary handson admin for our missioncritical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combinesdeep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for highgrowth SaaS organizations.

Key Responsibilities

Serve as the lead developer for PS Cloud initiatives guiding solution design defining technical standards and partnering with business stakeholders to translate requirements into scalable solutions.
Hands-on experience in Certinia PSA configuration in configuring project milestones resource scheduling time/expense billing and revenue forecasting.
Experience with Salesforce Flows user role field level security automation rules and reporting dashboards.
Maintain and govern PSA system data ensuring accuracy in project records resource allocations and time tracking.
Possesses deep hands-on implementation and configuration of core Certinia PSA modules including projects milestones resource requests assignments and timecards. Drive continuous improvement of our PSA solution.
Leverage deep knowledge of the PSA data model object relationships and end-to-end services processes to architect and implement effective solutions.
Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g. Workspaces Work Planner Intelligent Staffing Forecasting).
Utilize strong debugging problem-solving and analytical skills to resolve technical issues and maintain platform health.
Act as the primary point of contact for PSA-related questions escalations enhancements and training.

Partner closely with Professional Services Customer Success and RevOps leaders to translate strategic business goals into scalable technical solutions.
Support UAT and change management activities for features and processes implemented.

Key Requirements:

Bachelors/masters degree in computer science Information Science or related technical field (or equivalent experience).
5 years of progressive experience on the Salesforce platform as Senior Consultant or Senior Admin roles.
3 years of handson Certinia (FinancialForce) experience focused on PS Cloud (PSA); Customer Success experience strongly preferred.
PSASystemAdministration certification is required.
Salesforce Advanced Admin certification required.
Lead solution design and development across Salesforce and Certinia PS Cloud
Deep familiarity with PSA concepts (project financials utilization revenue time & expense) in a SaaS or services context.
Strong analytical problemsolving and troubleshooting skills with a focus on performance scalability and maintainability.
Excellent communication skills; able to explain technical designs and tradeoffs to both technical and business stakeholders.
Experience working in Agile or iterative delivery environments is preferred.
PSA implementation experience is preferred.

Why Youll Love This Role:

Youll be the senior authority for our Certinia PSA and Customer Success stack directly shaping how we operate and scale our global services business.
Youll own both solution and handson delivery leading key design decisions while still writing the critical pieces of code and integration logic.
Youll collaborate with senior leaders across Professional Services Success and RevOps with clear visibility into how your work impacts margins utilization and customer outcomes.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Senior IC

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...