Desktop & Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a skilled Desktop & Application Support Engineer to provide technical assistance troubleshoot issues and ensure smooth functioning of desktop systems applications and IT infrastructure across the organization.
Key Responsibilities:
Install configure and troubleshoot desktop/laptop systems (Windows 10 & Windows 11)
Manage and supportMicrosoft Office SuiteandOutlook client configuration
Perform OS installation formatting upgrades and patch management
HandleIP configuration network connectivity issues and basic LAN troubleshooting
Diagnose and resolve hardware issues for desktops/workstations (HP Dell etc.)
Work withWindows Registry system settings and performance tuning
Provide support for application-related issues and software installations
Performdata backup and recoveryactivities
Maintain IT asset inventory and documentation
Manage and support around 500 client machines in an enterprise environment
Provide remote and on-site technical support to end-users
Ensure timely resolution of tickets as per SLA
Coordinate with vendors for hardware/service-related issues
Required Skills:
Strong knowledge of Windows OS (10 & 11)
Hands-on experience with Microsoft Office & Outlook configuration
Basic networking knowledge (IP addressing DNS DHCP)
Experience with hardware troubleshooting (HP/Dell desktops & workstations)
Knowledge of OS deployment imaging tools and patch management
Familiarity with ticketing tools (ServiceNow Jira etc.)
Understanding of Active Directory (user management group policies)
Basic knowledge of antivirus and endpoint security tools
Preferred Skills:
Experience with remote support tools (AnyDesk TeamViewer etc.)
Knowledge ofOffice 365 / Microsoft 365administration
Exposure to backup solutions and data recovery tools
Understanding of ITIL processes
Scripting knowledge (PowerShell basics) is a plus
Soft Skills:
Excellent communication and interpersonal skills
Strong problem-solving ability
Ability to handle multiple users and prioritize tasks
Client-handling experience in corporate environments
Additional Requirements:
Proven experience managing large-scale environments (500 systems)
Ability to work independently and in a team
Required Experience:
Junior IC
Key Skills
About Company
We embrace technologies to empower enterprises with enterprise & web content management, BPM & Big Data Analytics
