Technical Support Engineer – Wireless Solutions
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Chennai Tamil Nadu IndiaJob ID:
R0102542Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity:
Join Hitachi Energy as a Wireless Application Engineer and become a key technical expert supporting system integrators and utility customers with our advanced wireless this role you will work on cutting-edge communication technologies providing hands-on technical support troubleshooting and product demonstrations. You will collaborate with regional teams and customers to ensure seamless integration and optimal performance of wireless systems while contributing to innovation and continuous improvement in utility communication infrastructure.
How youll make an impact:
Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions.
Debug resolve and reproduce critical issues to ensure optimal customer experience.
Support integration and launch of new products at customer sites.
Prepare and configure devices for demonstrations diagnostics and application evaluations.
Perform remote and onsite service work including equipment assessment and field upgrades.
Utilize Customer Resolution Management tools to track and escalate product issues.
Collaborate with developers QA and product management to improve solutions.
Participate in industry events trade shows and technical conferences to represent the organization.
You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
BSc or MSc degree in Telecommunications Computer Science Electronics or a related field.
3 years of experience in customer support and testing of network protocols/telecommunication systems.
Strong knowledge of Wi-Fi standards broadband applications and host stack protocols (IPv4/IPv6/TCP/UDP).
Advanced Linux skills and familiarity with database solutions (MySQL Oracle).
Excellent communication and interpersonal skills with a collaborative mindset.
Preferred: Experience with 4G/5G technologies 3GPP specs field testing and debugging tools (Wireshark QXDM).
Familiarity with VMware setup and CRM tools for customer support is a plus.
Fluent in English; additional languages are an advantage.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
Key Skills
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
