Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Manager
Primary Job Responsibilities:
The Customer Success Manager (CSM) is responsible for building strong longterm relationships with customers to ensure they achieve maximum value from our products and services. This role focuses on onboarding adoption retention and expansion by acting as a trusted advisor and customer ideal candidate is proactive datadriven customercentric and comfortable collaborating across sales product and support teams.
Role/Responsibilities:
Customer Relationship Management
- Serve as the primary point of contact for a portfolio of customers
- Build trusted relationships with key stakeholders and decisionmakers
- Understand customer goals challenges and success criteria.
Onboarding & Adoption
- Lead customer onboarding and implementation processes
- Drive product adoption and ensure customers are using key features effectively
- Deliver product training best practices and success planning
Retention & Growth
- Proactively identify risks to customer satisfaction and retention
- Monitor customer health metrics and usage data
- Identify opportunities for upsell crosssell and renewals in partnership with Sales
Value Realization & Advocacy
- Demonstrate ROI and business value through regular success reviews
- Collect customer feedback and advocate for customer needs internally
- Develop customer champions and reference accounts
CrossFunctional Collaboration
- Partner with Sales Support Product and Engineering teams to resolve issues
- Communicate customer insights to influence product roadmap and improvements.
- Ensure a seamless customer experience across all touchpoints
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley former CEO of Apple Inc and Pepsi-Cola the Company combines the industrys 3rd largest proprietary data set (2.4B identities) with Artificial Intelligence to unlock consumer intent personalize experiences and help our clients drive business technology runs on the Zeta Marketing Platform which powers end to end marketing programs for some of the worlds leading brands. With expertise encompassing all digital marketing channels Email Display Social Search and Mobile Zeta orchestrates acquisition and engagement programs that deliver results that are scalable repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race gender ancestry color religion sex age marital status sexual orientation gender identity national origin medical condition disability veterans status or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.
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Required Experience:
Manager
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
