Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Manager
Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.
The Account Manager collaborates with multiple stakeholders to negotiate draft and close commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes with the goal of sustaining & maximizing Zeta Globals incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.
Responsibilities:
Responsible for overall client satisfaction and retention.
Assume contractual responsibilities for a portfolio of clients executing a license renewal schedule and SOW cadence with each.
Build critical client relationships with contract signatories procurement legal and key finance personnel.
Act in a client-facing capacity to lead the direction communications and outcomes across teams.
Lead client calls and communications.
Ensure and manage to outcomes and follow-ups.
Manage client budget and forecast processes.
Ensure compliance with SLAs.
Promote and pursue client collections when necessary.
When issues are identified work with team members to develop solutions and client communication.
Escalate any major client issues bringing in senior management as appropriate.
Experience:
BS or BA degree preferably in Marketing or Business.
5 -7 years experience in account management or professional work experience in a fast-paced agency environment with accountability or direct involvement in contracts ranging up to $100K in annualized value.
Excellent communications skills and relationship skills.
Strong business acumen with natural aptitude for identifying risks and opportunities.
Self-driven with the energy and resilience to perform consistently at a high level.
Proficient in MS Office: Excel PowerPoint and Word.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley former CEO of Apple Inc and Pepsi-Cola the Company combines the industrys 3rd largest proprietary data set (2.4B identities) with Artificial Intelligence to unlock consumer intent personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform which powers end to end marketing programs for some of the worlds leading brands. With expertise encompassing all digital marketing channels Email Display Social Search and Mobile Zeta orchestrates acquisition and engagement programs that deliver results that are scalable repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race gender ancestry color religion sex age marital status sexual orientation gender identity national origin medical condition disability veterans status or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.
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Required Experience:
Manager
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
