Sales Support Representative

Flower Mound, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Schedule: Monday to Friday 7am to 4pm

Overtime based on business needs

What you will do -

Supports sales reps project managers and customers by managing key pre-/postsales and preinstallation tasks.
Project manages critical Customer Service initiatives and leads processimprovement efforts.
Guides Customer Service Associates and provides workload backup to maintain service levels.
Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals.
Creates maintains and trains team members on Customer Service standard work and process documentation.
Uses CRM/ERP tools to accurately enter validate and troubleshoot orders quotes and customer data.
Coordinates parts shipments pickups RMAs returns processing and provides product/price/availability information.
Researches and resolves customer sales and operations issues by reviewing orders documentation and crossfunctional feedback.
Participates in crossfunctional meetings/huddles and analyzes team metrics to ensure servicelevel compliance.

What you need -

Required Qualifications:

High School Diploma or equivalent.
2 years experience in customer service environment or equivalent.
Basic computer skills.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift carry etc.

Preferred Qualifications:

Demonstrated leadership with the ability to delegate tasks coordinate across departments and guide peers effectively.
Strong analytical problemsolving and independent decisionmaking skills with a high level of execution and service orientation.
Exceptional organization attention to detail and multitasking ability including effective prioritization and followthrough.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridSchedule: Monday to Friday 7am to 4pmOvertime based on business needsWhat you will do - Supports sales reps project managers and customers by managing key pre-/postsales and preinstallation tasks.Project manages critical Customer Service initiatives and leads processimproveme...

Work Flexibility: Hybrid

Schedule: Monday to Friday 7am to 4pm

Overtime based on business needs

What you will do -

Supports sales reps project managers and customers by managing key pre-/postsales and preinstallation tasks.
Project manages critical Customer Service initiatives and leads processimprovement efforts.
Guides Customer Service Associates and provides workload backup to maintain service levels.
Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals.
Creates maintains and trains team members on Customer Service standard work and process documentation.
Uses CRM/ERP tools to accurately enter validate and troubleshoot orders quotes and customer data.
Coordinates parts shipments pickups RMAs returns processing and provides product/price/availability information.
Researches and resolves customer sales and operations issues by reviewing orders documentation and crossfunctional feedback.
Participates in crossfunctional meetings/huddles and analyzes team metrics to ensure servicelevel compliance.

What you need -

Required Qualifications:

High School Diploma or equivalent.
2 years experience in customer service environment or equivalent.
Basic computer skills.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift carry etc.

Preferred Qualifications:

Demonstrated leadership with the ability to delegate tasks coordinate across departments and guide peers effectively.
Strong analytical problemsolving and independent decisionmaking skills with a high level of execution and service orientation.
Exceptional organization attention to detail and multitasking ability including effective prioritization and followthrough.

Travel Percentage: 10%

Required Experience:

Unclear Seniority

Key Skills

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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