Operations Process Specialist

Who we are

Founded in 1999 and headquartered in Central Ohiowereaprivately-owned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone andwereon a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted tech-savvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thatswhy we call ourselves Healthcare Warriors.

Werecommitted to building diverse and inclusive teams more than 2000 of us and counting so ifyoureexcited about this position we encourage you to apply even if your experiencedoesntmatch every requirement.

About the role

Join our dynamic Operations Excellence team as an Operations Process Specialist dedicated to supporting our Business Process Engineers in optimizing critical business this role you will play a crucial part in enhancing the efficiency and quality of our operations through tasks such as business process mapping chairside observations time studies and researching new process improvement ideas. If you are passionate about healthcare and process improvement this is the perfect entry point to launch your career in this field.

Location: This position is located at our Dublin OH campus.

Whatyoulldo (Essential Responsibilities)

Business Process Mapping & Documentation and UAT: Collaborate with Business Process Engineers to map and document existing processes identifying areas for improvement and optimization. Maintain detailed records of process mapping chairside observations and time studies ensuring accurate and organized documentation. Assist BPE in testing new technology before releasing front lines.

Time Studies & Chairside Observations: Conduct chairside observations to gather real-time data on processes including interactions with members and providers. Analyze the time taken for various procedures providing data-driven insights to enhance efficiency and the member/provider/warrior experience.

Discovery Work: Research and gather data on operations process improvement ideas staying up-to-date with industry trends and best practices.

Data Analysis: Assist in analyzing data to identify bottlenecks inefficiencies and areas for potential process enhancements.

Collaboration & Reporting: Create reports and presentations summarizing findings recommendations and progress on process improvement initiatives. Work closely with cross-functional teams including pod ops leadership product owners and IT to implement process improvements.

Other duties as assigned.

Whatyoullbring (Qualifications)

Education:Bachelors degree in healthcare administration business or a related field or 2-3 years of related experience.

Experience: 6 months experience in a Quantum Health Pod support role such as Clinical Support Coordinator or Claims Specialist.

Previous experience in healthcare or process improvement is a plus but not required.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities.

Attention to detail and strong organizational skills.

A passion for healthcare and a commitment to improving patient care.

Proficiency in Microsoft Office Suite including Excel Word and PowerPoint.

Protect of our company and members data every day by committing to work within our company ethics and policies

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