Guest Service Agent (Evening Shifts)
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Job Location:
Hyannis, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Essential Functions
- Greet and welcome guests upon arrival ensuring a warm and friendly first impression.
- Register guests into the computer system verifying reservationdetailsand processing payments.
- Handle cash and balance the cash drawermaintainingaccuratefinancial records.
- Provide guests with information about hotel facilities and local attractions.
- Assistguests with check-out ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints conduct research and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotels services facilities and the local area.
- Follow hotel policies and procedures including safety and security standards and continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team supporting management and collaborating professionally with co-workers.
Skills and Abilities
- Understand the mission vision and goals of thehotel.
- Must be able to prioritize and work efficiently with limitedsupervision.
- Requires effective communication skills both verbal andwrittenwith the ability to upsell guests into rooms that fit theirneeds.
- Mustpossessbasic computerskills.
- Strong attention to detail and the ability to handle multiple taskssimultaneously.
- General knowledge of the city wherethe hotelislocatedand its attractions.
- Extensive knowledge of the hotel itsservicesand facilities.â
- Ability to handle cash and balance cashdrawerrequired.â
- Strong teamplayer able to partner with management and other employees in a professional manner.
Job Qualifications/Requirements
Education:High School diploma or GED equivalenceâ
Experience:1 year of Customer Service experience preferred
Additional:Will berequiredto work flexible scheduled shifts based on business needs
Physical Requirements
Theminimumphysical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 poundsfrequentlytoassistguests
- Ability to stand for extended periods of time
- Ability to hear understand and communicate orally and in writing to communicate with staffvendorsand guests a normal in-person and phone conversation
- Ability to bend and twistpushand pull stoop and kneel
- Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer.â All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.â If you need accommodation for any part of the application process because of a medical condition or disability please contact:âââ
Peregrine Hospitalityis an Equal OpportunityEmployerM/F/Disability/Veteran and Drug Freeworkplace.
Required Experience:
Unclear Seniority
