The Ops KT Engineer

The Ops / KT Engineer is responsible for supporting operational readiness documentation knowledge transfer and handover activities for enterprise data and platform solutions. The role focuses on building runbooks operational procedures support documentation incident response guides and KT artefacts to ensure smooth transition from implementation to steady-state operations.

This role works closely with Data Engineers DevOps Engineers QA Technical Leads and operations teams to support production readiness operational governance and structured handover of delivered solutions.

Key Responsibilities

• Prepare and maintain operational runbooks support guides restart procedures rollback steps and backfill instructions
• Develop knowledge transfer materials for pipelines workflows platform components and support processes
• Support creation of incident response playbooks operational checklists and handover documentation
• Coordinate with engineering and operations teams to capture implementation knowledge dependencies and support procedures
• Maintain documentation for source onboarding job schedules alerts SLAs recovery steps and escalation paths
• Support production readiness reviews and operational acceptance activities
• Assist in preparing KT plans training sessions walkthroughs and handover checklists
• Track documentation status and ensure delivery artefacts are complete before production transition
• Support post-deployment stabilization incident learning capture and continuous improvement documentation
• Work with DQ / Observability and DevOps teams to document dashboards alerts monitoring processes and operational controls
• Help standardize templates for runbooks playbooks SOPs and knowledge repositories
• Participate in operational governance meetings and help capture action items risks and follow-up documentation

Required Skills

• Experience in operations support documentation KT or production support readiness
• Good understanding of data pipelines ETL/ELT workflows scheduling monitoring and support processes
• Ability to create clear runbooks SOPs support guides and handover documents
• Familiarity with incident management escalation flows operational checklists and recovery procedures
• Working knowledge of SQL data workflows cloud platforms or DevOps processes
• Strong coordination and communication skills across engineering and operations teams
• Experience using documentation and collaboration tools such as Confluence SharePoint Jira or similar platforms

Preferred Skills

• Exposure to data engineering DevOps monitoring or cloud platform support
• Experience preparing KT plans training content and transition documents
• Familiarity with CloudWatch Grafana Airflow Databricks or similar operational platforms
• Knowledge of incident playbooks SLA reporting and production support processes
• Experience in enterprise environments requiringstructured handover and operational governance.