Operational Analyst SAM Pro
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Job Location:
El Segundo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Operational Analyst
Location : Remote
Duration: Long Term
Key Responsibilities
Software License Management
- Maintain and track software licenses in ServiceNow SAM.
- Assist in managing software entitlements contracts and usage data.
- Support license reconciliation and compliance activities.
- Monitor license consumption and identify over-deployment or under-utilization.
ServiceNow Platform Support
- Work within the ServiceNow Software Asset Management (SAM) module.
- Assist in maintaining software models and normalization.
- Update and maintain software asset records.
- Generate license compliance reports and dashboards.
Compliance & Audits
- Assist in preparing data for vendor audits (Microsoft Oracle Adobe etc.).
- Ensure the organization remains license compliant.
- Support internal software audit activities.
Reporting & Data Analysis
- Create reports for software usage compliance and optimization.
- Analyze software usage trends and recommend license optimization.
Collaboration
- Work with IT Asset Management Procurement and IT Operations teams.
- Coordinate with vendors and internal stakeholders when required.
Required Skills
Technical Skills
- Basic understanding of the ServiceNow platform.
- Knowledge of Software Asset Management (SAM) concepts.
- Familiarity with software licensing models (per user per device subscription).
- Experience with Excel and data analysis.
Preferred Skills
- Exposure to ServiceNow SAM Pro.
- Knowledge of the ITIL framework.
- Basic understanding of CMDB and IT Asset Management.
