Role Overview
The Cyber Security Solution Specialist is a customer-facing technical role responsible for supporting cybersecurity business growth through consultative engagement and solution positioning.
The role involves regular field engagement with customers working alongside Sales and Business Development teams to understand security requirements recommend appropriate solutions and support opportunity progression.
The specialist actively participates in customer meetings on-site discussions and technical engagements helping generate customer interest support lead development into qualified opportunities and contribute to successful deal closures through solution demonstrations and proof-of-concept support.
This role requires strong technical understanding of cybersecurity solutions along with the ability to engage customers explain solution value clearly and support business development efforts.
Key Responsibilities
1. Customer Engagement & Requirement Understanding
Engage directly with customers through field meetings on-site discussions and virtual engagements to understand their security challenges and infrastructure environment
Conduct discovery discussions with IT teams decision makers and business stakeholders
Assess customer environments and identify relevant cybersecurity solutions aligned to their requirements
2. Solution Positioning & Demonstration
Recommend and position appropriate cybersecurity solutions from the portfolio
Conduct product demonstrations solution walkthroughs and technical presentations for customers
Support Proof of Concept (PoC) engagements where required
Clearly articulate solution benefits use cases and differentiators to both technical and business stakeholders
3. Field Engagement with Sales Teams
Work closely with Account Managers and Business Development teams during customer visits and solution discussions
Participate in customer meetings presentations and technical workshops
Support opportunity progression through technical inputs and solution validation
Assist in explaining solution architecture and deployment approach at a high level
4. Business Development & Opportunity Conversion
Support business growth by working with Sales and Business Development teams to identify potential customer opportunities
Participate in customer discussions and engagements that help generate interest in cybersecurity solutions
Assist in converting leads into qualified opportunities through consultative discussions and solution demonstrations
Provide technical support during the opportunity lifecycle to help progress deals toward successful closure
5. Portfolio Value Demonstration
Present the overall cybersecurity portfolio and its relevance to customer environments
Explain how different cybersecurity solutions work together to strengthen the customers security posture
Help customers understand practical benefits such as risk reduction operational visibility and compliance support
6. Partner & Sales Enablement
Support Channel Partners during customer engagements and solution discussions
Conduct product awareness and technical enablement sessions for sales teams and partners
Help strengthen cybersecurity capability within the sales ecosystem
Technical Expertise
Strong understanding of enterprise cybersecurity technologies particularly in the following areas:
Core Areas
Security Operations Center (SOC)
Endpoint Security / EDR / XDR
Email Security
Additional Exposure (Preferred)
Data Loss Prevention (DLP)
Identity & Access Management (IAM)
Vulnerability Assessment & Patch Management
Cloud Security
Secure Access Service Edge (SASE)
Governance Risk & Compliance (GRC)
Experience
815 years of experience in cybersecurity presales solution consulting or technical advisory roles
Experience in customer-facing roles involving technical discussions and solution demonstrations
Exposure to working closely with sales teams and channel partners
Experience engaging customers on cybersecurity requirements and solutions
Key Competencies
Strong consultative engagement capability
Ability to simplify cybersecurity concepts for business and IT audiences
Excellent presentation and demonstration skills
Comfortable engaging customers in field meetings and technical discussions
Collaborative approach while working with sales teams and partners
Ability to operate effectively in a fast-paced customer-facing environment
Required Experience:
Staff IC
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