Director, Command Center Communications
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
The Director Command Center Communications is responsible for the development and execution of Command Center communications strategy in support of Marriotts digital and technology product transformations. As an integral part of the Business Transformation Offices (BTO) Change Management Communications team the Director Command Center Communications primary focus will be to advance the communication strategy for the Command Center including but not limited to leading the overall communications approach creating communications templates tracking and messaging known issues establishing review and approval processes and coordinating with program and continent communications leads and with other engaged disciplines (e.g. Deployment Learning).
The Director Command Center Communications will leverage the BTO Communications tools and platforms to ensure the timely flow of information from the Command Center to hotels in the Launch phase of their deployment journey and will be a critical business partner to project initiative and discipline leaders ensuring key information is delivered to hotels.
This position will regularly interact with senior leaders across the BTO and will liaise frequently with key stakeholders across the program. The core accountabilities for this position are:
Work with the Sr. Director Communications and Stakeholder Engagement to establish and execute strategies to identify implement and continually monitor and improve the effectiveness (e.g. distribution content management readability) of Command Center communications
Develop and manage Command Center communications content creation review approval and distribution processes
Establish processes and templates to enable content creation and delivery by Command Center staff during off-hours
Support the Sr. Director Command Center to ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch
Partner with the BTO Communications leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
CANDIDATE PROFILE
Education and Experience
8-10 years experience in communications ideally in a high-paced reactive environment demonstrating a pattern of exceptional performance AND
4-year degree from an accredited university in Communications or related major OR
8 years of total relevant professional experience in related function demonstrating progressive career growth and pattern of exceptional performance
Experience managing global communications vehicles including editorial oversight and content management for websites email distribution
Experience developing command center issue triage and/or crisis communications or demonstrated ability to quickly adapt develop and deliver upon communication needs
Possess exceptional written and oral communication skills can develop clear concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Strong personal leadership organizational relationship-building and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence enthusiasm and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions particularly when faced with complexity and ambiguity
Experience with transformational change management including large-scale global systems deployment a plus
CORE WORK ACTIVITIES
Managing Work Projects and Policies
Manages execution of overall Command Center communications strategy ensuring implementations are consistent in processes tools and services provided to customers with the overall BTO change management and communication strategy
Partners with the Senior Director and key stakeholders to develop and sustain a comprehensive global Operations-facing communications strategy
Proactively maintains calendar of all communication needs using established planning tools as appropriate to ensure high-quality deliverables
Identifies appropriate and timely way to respond to key issues reported to Command Center via established communication channels and opportunities to mitigate the same issues from arising in future deployment waves
Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide
Builds relationships across Marriott including all global program initiative and discipline team leaders within Headquarters as well as Continent Communications partners
Lead and influence cross-functional teams to achieve results:
Identifies approach resources and responsibilities
Solicits and incorporates stakeholder involvement and priorities
Identifies success criteria and measurement
Plans for ongoing tasks and responsibilities
Leading Team
Creates a team environment that models accountability high standards strategic risk tasking and innovation
Establishes best practices methods processes tools and templates for successful execution of communications efforts exceeding department goals
Creates and nurtures an environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service
Demonstrates capabilities needed to meet or exceed expectations
Leads by example demonstrating self-confidence energy and enthusiasm
Conducting Human Resources Activities
Acts proactively when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Establishes and maintains open collaborative relationships with employees
Solicits employee feedback
Ensures orientations for new team members are thorough and completed in a timely fashion
Observes behaviors of employees and provides feedback to individuals
Additional Responsibilities
Provides information to supervisors co-workers and subordinates by phone in writing email or in person in a timely manner
Manages group or interpersonal conflict
Informs and/or updates executives peers and subordinates on relevant information in a timely manner
Manages time effectively and conducts activities in an organized manner
Presents ideas expectations and information in a concise organized manner
Uses problem solving methodology for decision making and follow up
Performs other reasonable duties as assigned by manager
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
