Reservations PBX Operator Bandon Dunes Golf Resort
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Job Location:
Bandon, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Every great guest experience at Bandon Dunes Golf Resort starts with a conversation and a lot of those conversations start with you. As our PBX Operator based in Coos Bay youre the voice that welcomes guests before they ever set foot on the Oregon Coast. Youll answer calls connect people to the right teams and make sure every caller feels heard helped and genuinely excited about whats ahead. Its a role that sounds simple on paper but requires real skill: patience warmth a little multitasking and the ability to stay calm and helpful even when the phones are ringing off the hook.
About Bandon Dunes Golf Resort:
Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes six distinct golf courses. That includes five 18-hole courses which all rank among the top 16 public courses in the United States according to Golf Digest. The resort is also home to two Courses with a Mission: Bandon Preserve an award-winning par-3 course and Shortys which opened in 2024. All net proceeds from both courses fund the Bandon Dunes Charitable Foundation supporting communities along the South Coast of Oregon.
Beyond premier golf guests delight in a variety of dining options at Bandon Dunes collection of restaurants. Whether youre looking to enjoy locally-sourced Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews there is something for everyone.
Working at Bandon Dunes is a dream for golf fans outdoor enthusiasts and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort community and environment. As an endlessly curious group we ask questions share ideas and always look for a better way. With a hard-working attitude we help guide our guests through their pure golf experience immersed in Oregons natural beauty and away from the demands of daily life.
What Youll Do
- Youre the first voice guests hear. Youll answer incoming calls on a 10-line switchboard and route each caller efficiently and warmly to the right department whether thats golf reservations lodging dining or guest services.
- Youll be a go-to source of resort information. Callers have questions and youll have answers. From course conditions to dining options to general resort details youll help guests feel informed and taken care of before they arrive.
- Youll support the Reservations team when the need arises. Whether its a busy stretch or a specific situation that needs an extra hand youll step in and assist your colleagues to keep things running smoothly.
- Youll keep records accurate. When relevant youll gather and enter guest information to ensure our database stays reliable a small step that makes a big difference for follow-up and future stays.
- Youll represent the resort with every interaction. Every call is a chance to reinforce why Bandon Dunes has the reputation it does. Your tone accuracy and care go a long way.
What You Bring
- You have a natural phone presence. Youre clear warm and professional on a call even when youre juggling several at once. Great phone etiquette isnt something you have to think about; it just comes naturally.
- You have some customer service experience under your belt. About a year in a customer service switchboard or phone-based role gives you the foundation to hit the ground running here.
- Youre comfortable with computers and can type around 40 wpm. You dont need to be a tech expert but you should be comfortable navigating systems and entering information accurately while handling calls.
- You communicate well in writing and in person too. You can follow and give instructions clearly and you represent yourself professionally whether youre on a call or working alongside the team.
- Youre flexible and steady under pressure. The phones can get busy and schedules include evenings weekends and varying shifts. You take that in stride and keep your cool when it matters most.
Perks and Benefits for Full Time Employees:
- Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health wellness and financial future.
- Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
- Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
- Quarterly Incentives: When our team meets resort-wide performance goals we get rewarded.
- Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
- Resort Discounts: Save on dining and merchandise throughout the resort.
- Supportive Work Environment: Be part of a team that supports your growth and success with opportunities to thrive in a collaborative atmosphere.
- Career Growth: Take advantage of continuous training and development opportunities to advance your career.
If youre someone who genuinely enjoys helping people and takes pride in making a great first impression this role is worth a look. Youll be working remotely from Coos Bay as part of our Central Reservations team playing a key role in shaping how guests experience Bandon Dunes from the very first call. This position reports to the Director/Manager of Reservations.
