Patient Service Representative Mercy Clinic Lowell
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Job Location:
Lowell, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.Position Details:
Mercy Clinic Lowell
Full Time 40 hrs./Week
Monday - Friday 8:00AM - 5:00 PM
Were a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents but also your heart. Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work.
Overview:
Demonstrates strong verbal and written communication skills to interact professionally with patients visitors and healthcare staff.
Provides exceptional customer service showing empathy patience and professionalism when addressing questions concerns or requests.
Performs accurate data entry scheduling and documentation with strong attention to detail and reliability.
Maintains patient confidentiality at all times and adheres strictly to privacy policies and procedures.
Utilizes basic computer and office software skills including data entry and word processing.
Remains adaptable and composed under pressure effectively managing unexpected situations in a fast-paced clinical environment.
Completes required Clinic Core Front Desk Training following hire to ensure competency in front desk operations and workflows.
Minimum Qualifications:
Education: High school diploma or equivalent.
Preferred Qualification:
Experience: One year of applicable medical office experience.
Physical Requirements:
Position requires the ability to push pull and/or lift 50 lbs. occasionally.
Position requires standing and walking during each shift.
Position requires the ability to grip reach bend kneel twist and squat to perform duties.
Were bringing to life a healing ministry through compassionate care.
At Mercy our supportive community will be behind you every step of your day especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. Were expanding to help our communities grow. Join us and be a part of it all.
Why Mercy
From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.
Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.
Required Experience:
Unclear Seniority
Key Skills
About Company
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
