Partner Success Manager

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What you will be doing

The Partner Success Manager is responsible for owning and improving the day-to-day experience of wholesale partners. The role exists to ensure partners can do business with us easily confidently and repeatedly. This is a commercially aware coordination role that sits between sales provisioning delivery and support. The focus is on momentum clarity and execution reducing friction for partners while protecting internal teams from unnecessary escalation and rework. This role carries a channel sales quota by driving channel partner growth. Additionally success is measured by partner retention delivery outcomes and the overall quality of partner engagement.

Key Outcomes

Products and propositions are defined documented and embedded and Partners experience consistency transparency and responsiveness
Opportunities progress cleanly from quote to delivery to BAU
Issues are identified early and resolved before escalation
Internal teams receive clear complete and accurate inputs
Revenue is protected through retention and reduced churn

Responsibilities

Partner Relationship Management

Act as the primary day-to-day contact for assigned wholesale and channel partners
Build trusted working relationships based on reliability and follow-through
Maintain regular engagement with partners through structured check-ins and updates
Ensure partners clearly understand processes timelines and responsibilities

Opportunity and Commercial Coordination

Support partners through quoting order placement and commercial clarification
Maintain accurate opportunity and order records in CRM and tracking tools
Coordinate internal inputs to ensure quotes and solutions align to partner expectations
Ensure commercial commitments are clearly understood and deliverable

Order and Delivery Oversight

Track orders from acceptance through provisioning and handover
Coordinate across sales provisioning engineering and support teams
Identify blockers early and drive resolution to maintain momentum
Keep partners informed of progress changes or risks

Issue Management and Escalation Prevention

Proactively manage issues before they become escalations
Own follow-up actions until resolution is confirmed
Communicate clearly with partners during incidents or delays
Escalate appropriately when required with context and recommendations

Governance Reporting and Continuous Improvement

Maintain clean partner opportunity and order data
Identify recurring issues process gaps or partner pain points
Provide feedback into product operations and leadership teams
Contribute to the ongoing improvement of partner processes and tooling

What will make you successful

Essential:

Experience in a partner wholesale or B2B service and sales environment.
Strong coordination and stakeholder management capability
Commercial awareness and attention to detail
Ability to manage multiple workstreams simultaneously
Clear confident written and verbal communication

Desirable:

Experience in telco managed services cloud or network environments
Familiarity with CRM and service delivery platforms
Understanding of wholesale or channel operating models

Working Conditions:

Permanent full time
Based in Auckland NZ

Why is this an exciting opportunity

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia giving you a strong foundation to fulfil your career ambitions.

We currently have 1100 professionals working across Australia New Zealand Singapore and Hong Kong who are using innovation to lead the way.

The Managed Services division of Atturra provides leading Hybrid IT Private Cloud and Connectivity services backed by decades of industry experience. Our expertise combined with the strength of our people makes us one of the most complete and prominent as-a-service providers in the market.

What our people say:

Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.

Why youll love working here

Culture of possibility

At Atturra we embrace innovation within our teams fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture where everyone is encouraged to achieve success through collaboration hard work and dedication.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie innovation dedication respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

Career growth via succession planning internal mobility programs and mentorship opportunities.
Ongoing investment in professional development through industry certifications.
Employee benefits recognition and wellbeing platform.
Mental health support through our Employee Assistance Program.
Support for family and caring responsibilities including paid parental leave.
Employee referral program with monetary incentives offered.

Commitment to supporting Australias veterans

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs Veteran Employment Commitment (VEC) and is committed to supporting Australias veteran community. We aim to enhance the employment experience for veterans by improving recruitment support retention and leadership opportunities to ensure they have a meaningful and impactful career with us.

Careers Atturra

Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process have an approved fee agreement and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier send an expression of interest via

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion and welcomes applications from all irrespective of their gender LGBTQI identity ethnicity religion physical ability or age.

Required Experience:

Manager

What you will be doingThe Partner Success Manager is responsible for owning and improving the day-to-day experience of wholesale partners. The role exists to ensure partners can do business with us easily confidently and repeatedly. This is a commercially aware coordination role that sits between sa...