Manager, Marketing Operations Systems Support

The Manager Operation Systems Support leads a team dedicated to integrating and/or developing supporting and training systems/tools associated with content creation/management database management event management marketing automation and sales CRM at the request of Marketing and Communication leadership or as part of an implementation/sustainment plan developed in a process improvement event.

Organizational alignment. Partner with stakeholders to define business requirements; design implement and operationalize systems to support processes developed to achieve organizational business objectives
Systems management. Integrate with internal and third party systems and launch new tools to support the business. Project manage custom development projects with IT. Coordinate with other stakeholders to gather business requirements and work with IT to ensure on-time roll-outs. Build advanced capabilities that simplify work-flows improve productivity and enable reporting
Metrics and ROI. Design develop and capture and analyze key metrics to optimize and improve ROI for all marketing programs. Deliver robust and well-structured reporting to the business.
Training and system support. Evangelize the usage of tools and drive efficiencies. Fulfill administrative level service requests (tickets) in a timely fashion communicating clearly

Responsible for making moderate to significant improvements of processes or systems to enhance performance of job area.

Problems are numerous and undefined require detailed information gathering analysis and investigation to understand the problem
Provide training and support to users for any updates or new users for review systems
Expected to complete all other job duties as assigned
Must work and interact effectively and professionally with and for others to achieve company goals
Creates an environment of learning and development for team members
Manages experienced/senior professionals
Must maintain company quality and quantity standards
Must have effective oral and written communications throughout various levels of the global organization
Ability to work in collaborative and independent work situations and environments with minimal supervision
Ability to remain calm and receptive in fast paced situations

Bachelors degree or equivalent experience
Proven experience in organizational planning and project management
Ability to manage multiple complex projects with competing deadlines
Strong interpersonal communication coordination and planning skills
Ability to easily learn new software and web-based technologies

Preferred:
Experience in content creation/management systems marketing automation systems project management systems and interface data exchange criteria
Familiarity with marketing compliance guidelines for medical device

Physicial Requirements:

Works under general office environmental conditions.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard photocopier telephone calculator and other office equipment.

Must be able to perform the essential functions of the job with or without reasonable accommodations
Requires normal range of hearing and eyesight to record prepare and communicate appropriate reports.
Requires prolonged sitting some bending stooping and stretching.