Pension Administrator Canada (Evening Shift)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About WTW:
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 Willis Towers Watson has 45000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk optimize benefits cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent assets and ideas the dynamic formula that drives business performance.
Together we unlock potential.
About Pension Outsourcing Team:
The Pension Outsourcing Team within WTW forms a core part of the firms Health Wealth & Career (HWC) segment. The Pensions Administrator will be part of an administration team responsible for servicing member and client queries related to defined benefit pension schemes. The role supports highperforming pension operations through accurate administration client servicing reporting and collaboration with onshore and offshore stakeholders while upholding organizational values and service standards.
About the Role
This role sits within theRetirement Business Unitand focuses on providing highquality administration support forDefined Benefit (DB)pension schemes primarily forNorth America/Canada.
The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.
Key Responsibilities
1. Billing Operations Support
Accurately complete timesheets within agreed timelines to support billing accuracy.
Ensure individual chargeable hours targets are met in line with business expectations.
Monitor personal workload and delivery time to ensure efficient utilization of billable time.
Support administrative processes linked to client billing and operational tracking.
2. Service Delivery
Deliver highquality pension administration services for defined benefit pension schemes ensuring accuracy consistency and timeliness.
Process routine and recurring administration activities such as benefit calculations forms reviews and payment processing with guidance from senior team members.
Respond to member and client queries using approved procedures standard templates and service frameworks.
Maintain a strong clientfocused approach ensuring all communications meet defined quality and service standards.
Act as a point of reference for standard automated cases and daytoday operational queries.
3. Controls
Perform manual and automated calculations with a high level of accuracy ensuring adherence to internal controls and procedural guidelines.
Identify flag and escalate potential errors risks issues or complaint cases in line with established processes.
Seek clarification and corrective guidance promptly where discrepancies or errors are identified.
Ensure compliance with firm policies pension regulations and clientspecific governance requirements.
Monitor own workflow to ensure service level agreements (SLAs) and internal quality standards are consistently achieved.
4. Continuous Improvement
Proactively identify opportunities to improve service delivery efficiency and client outcomes.
Share improvement ideas process gaps or enhancement suggestions with Senior Administrators or Team Leaders.
Maintain and regularly update the skills matrix to reflect current capabilities and development goals.
Take ownership of personal development by identifying learning needs and raising them with the Administration Coordinator.
Demonstrate and embed the firms values and behaviors in daily work and decisionmaking.
5. Collaboration and Stakeholder Management
Work effectively within the administration team supporting colleagues during peak workloads and providing holiday cover where required.
Assist the wider team with more complex cases or projectbased work when requested.
Build and maintain positive working relationships with internal stakeholders team leaders and crossregional colleagues.
Develop a strong understanding of client pension schemes to support informed interactions and service delivery.
Responsibilities
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Qualifications
Knowledge/Experience:
- 3 - 5 years
Requirements:
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focused.
- Bachelors degree
- Experience in either Defined Benefits/ Defined Contribution pension administration
- Experience in Canada/ United Kingdom/ United States Pension experience essential
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
- Stage 4: Offer and onboarding
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email
Required Experience:
Unclear Seniority
