Director of Operation
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Job Summary
Job Description
Director of Operations Japan
Location: Tokyo Japan
Function: Operations / Hospitality Management
Company Overview
A global organization in the travel and hospitality industry is seeking a Director of Operations for Japan. The company operates resort and hospitality businesses internationally and continues to expand its footprint in the Japanese market.
This role will support operational strategy oversee regional operations and contribute to the growth and development of hospitality sites within Japan.
Position Overview
The Director of Operations will be responsible for driving operational strategy and ensuring the effective management of hospitality properties and corporate functions within Japan.
The role will provide leadership to support business growth maintain operational standards and ensure alignment with global policies and addition the position will collaborate with regional and global stakeholders to support expansion initiatives and operational improvements.
Key Responsibilities
Operational Leadership
Oversee operational readiness across assigned hospitality locations and ensure operational frameworks and standards are properly implemented.
Establish monitoring processes to identify risks and ensure timely resolution of operational issues.
Ensure corporate office operations and property-level activities run smoothly.
Food & Beverage Performance
Lead initiatives related to food and beverage operations to ensure alignment with operational goals and financial targets.
Implement strategies to improve service quality operational efficiency and revenue generation within hospitality outlets.
Global Standards and Compliance
Ensure all hospitality locations comply with global operational safety and service standards.
Conduct operational reviews and implement improvement initiatives where gaps are identified.
Organizational Leadership and Development
Develop and strengthen the operational leadership structure to support future growth.
Participate in the recruitment training and development of operational leadership roles.
Establish clear performance expectations and support capability development across teams.
Stakeholder Management
This role works closely with a variety of internal and external stakeholders including:
Senior leadership teams at regional and global levels
Country leadership and corporate support functions
Property-level management teams
Risk management and crisis management teams
External advisors such as legal and financial consultants
Candidate Profile
Leadership & Experience
Extensive experience in multi-site hospitality or resort operations management.
Strong ability to lead both operational strategy and on-the-ground execution.
Transformation & Performance Improvement
Proven track record of driving operational improvements or service transformation initiatives particularly within hospitality or resort environments.
Cross-Functional Collaboration
Ability to coordinate and align multiple stakeholders across functions and locations to achieve business objectives.
Talent Development
Experience building and developing high-performing operational leadership teams.
Data-Driven Management
Comfortable working with performance metrics KPIs and operational dashboards to guide decision-making.
Customer Experience Focus
Strong understanding of guest expectations and a commitment to maintaining high standards of service delivery.
Required Experience:
Director
