Assistant Vice President, Life and Shield Claims HSBC Life
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1 Vacancy
Job Summary
Some careers have more impact than others.
If youre looking for a role where you can continue to make an impression take the next step at HSBC where your contributions will always be valued.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank
Insurance is about people and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact helping clients to be healthier more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as anAssistant Vice President Life and Shield Claims.
In this role you will
- Handle all the tasks related to claims recovery including but not limited to calling customers and agents filing claims to 3rd party insurers on behalf of customers correspond with third party insurer(s) and company human resource personnel(s) on claim recovery matters
- Handle all the recovery admin duties such as responding to recovery emails including escalation from distribution channels transacting MSHL payment to CPF Board performing Incentive payment to eligible policyholders and be able to support the team in admin work whenever help is needed
- Provide timely customer service by communicating effectively and promptly with policyholder(s)/ claimant(s)/agent(s)/group insurer(s)/company human resource personnel(s) and internal staff on recovery or related work matters and to ensure customer satisfaction in the services provided
- Ensure system is updated promptly upon claims recovery
- Provide training to internal staff and distribution channel(s) on Claims recovery
- Provide reconciliation on all incoming payment and incentive payout cross reference to finance report(s)
- Other tasks assigned by HOD/Supervisor(s) as and when required including but not limited to administrative work (ie AM/FS bill and invoicing) generation of claim recovery reports statistics & recovery trend analysis
- Work as a team and provide support to the department when colleagues are on leave on course or on medical leave
To be successful you will need
- Relevant working experience preferably in life/shield/health insurance company
- Familiar with health insurance processes and good insurance knowledge is an advantage
- Good written and oral skills; Excellent interpersonal skills to effectively communicate with all stakeholders
- Ability to adapt to changes quickly and have a positive mindset
- Customer-centric and meticulous with the ability to work under pressure; High level of integrity takes accountability and ownership and a team player
- Takes initiative to improve current state of things and adaptable to embrace new changes
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Exec
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About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
