Guest Service Supervisor

Hyannis, NE - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities of the Ideal Candidate:

Train and monitor front desk staff.
Has full understanding of software system and assists with reservations and checking guests in and out of the hotel.
Uphold friendly courteous telephone service and interactions with guests and fellow employees.
Coordinate with guests prior to arrival and through to their departure by means of reservations wake up calls check-in check-out routing needs posting charges and special requests.
Preserve the security and privacy of guest rooms and administrative keys.
Actively communicate with management and staff through scheduled reports customer feedback and guest needs.
Assists with special requests group blocking and unusual circumstances.
Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
Maximize revenues through sales strategy and outstanding customer service.
Develop a comprehensive knowledge of rates feature amenities and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
Maintain the confidentiality of any and all company information including but not limited to: performance statistics agreements with clients prospective business and financial information.
Sustain the safety of the property though risk-management behavior proper inspections participation in Safety and Security Committee and knowledge of emergency procedures.
Serves as a role model to demonstrate appropriate behaviors.
Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards technical skills standard operation procedures and safety standards.
Fosters open channels of communication between all employees.
Follow all additional duties as assigned by management.

Experience and Education:

At least 2 years of hotel front desk experience
Excellent people skills to supervise staff

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

Must be able to lift and/or carry up to 50 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
Ability to bend and twist push and pull stoop and kneel
Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer.â All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.â If you need accommodation for any part of the application process because of a medical condition or disability please contact: âââ

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Required Experience:

Manager

Responsibilities of the Ideal Candidate: Train and monitor front desk staff.Has full understanding of software system and assists with reservations and checking guests in and out of the hotel.Uphold friendly courteous telephone service and interactions with guests and fellow employees.Coordinate wit...