Mom & Baby Customer Experience Representative
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Job Location:
Asheville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Mom & Baby Customer Experience Representative
Location: Remote
Schedule: TBD
Starting Pay: $20/hour
About Aeroflow Mom & Baby
At Aeroflow we support mothers through pregnancy and postpartum by helping them access breast pumps maternity compression and lactation support through insurance.
Our Customer Experience team plays a meaningful role in helping families navigate an important season of life with clarity and confidence.
The Role
This role is primarily focused on inbound phone support. Youll help patients understand their benefits orders and next steps while providing compassionate accurate support.
The work is structured and fast-paced with opportunities to grow into additional responsibilities over time.
What Youll Do
- Answer inbound calls from patients about:
- Breast pumps and accessories
- Insurance coverage and benefits
- Order status and next steps
- Maternity and postpartum products
- Provide clear compassionate support
- Document interactions accurately
- Navigate multiple systems during live calls
- Support a high-quality patient experience
- Employee has an individual responsibility for knowledge of and compliance with laws regulations and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Regular and reliable attendance as assigned by your schedule
- Other job duties assigned
What Were Looking For
- 1 year of customer service experience preferred
- Strong communication skills (verbal and written)
- Comfortable handling high call volume
- Confident using multiple systems at once
- Familiarity with Google Workspace (Docs Sheets Gmail Chrome)
- High school diploma or equivalent
- Spanish Speaking a plus
What Youll Gain
- A meaningful role supporting mothers and families
- Opportunities to grow into specialty or leadership roles
- A supportive team-first culture
What Aeroflow Offers
Competitive Pay Health Plans with FSA or HSA options Dental and Vision Insurance Optional Life Insurance 401K with Company Match 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) Additional Parental benefits to include fertility stipends free diapers breast pump Paid Holidays PTO Accrual from day one Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Family Forward Certified
- Great Place to Work Certified
- Inc. 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If youve been looking for an opportunity that will allow you to make an impact and an organization with unlimited growth potential we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal and all interview or offer details will come from an @ email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns please contact our Talent Acquisition team for verification
Required Experience:
Unclear Seniority
Key Skills
About Company
Aeroflow Healthcare is recognized as a premier provider of medical equipment band services nationwide! We pride ourselves on being the most innovative company in the industry and using technology to help us consistently delivery world-class customer service to every single patient. Pa ... View more
