Ivanti ITSMNeurons Administrator

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profile Job Location:

Fresno, CA - USA

profile Monthly Salary: Not Disclosed
Posted on: 2 days ago
Vacancies: 1 Vacancy

Job Summary

Overview

Opportunities for you!

  • Consecutively recognized as a top employer by Forbes and in 2025 by Newsweek
  • Free Continuing Education and certification
  • Tuition reimbursement educationprogramsand scholarships
  • Vacation time starts building on Day 1 and builds with your seniority
  • Free money toward retirement with a 403(b) and matching contributions

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

Responsibilities

We are seekinga highly skilled Ivanti ITSM/Neurons Administrator (formerly HEAT) to build enhance andmaintainour enterprise service management platform. This is a specialized role responsible for the full Ivanti application suiteincluding Incident Service Request Change Knowledge and the CMDB/Product Catalog. You will be the primary architect for Service Catalog automation developing complex workflows business rules and UI configurations (V2/V3).

The ideal candidate thrives in a fires in fires out environment supporting the organization through advanced configuration and moderate API-based integrations. You should be proficient in JavaScript HTML/CSS PowerShell and Ivanti Expressions and be comfortable creating high-level operational reporting using SQL and the IvantiXtractiontool. Additionally this rolemaintainscritical Bright Pattern IVR workflows ensuring our help desk operations remain seamless and scalable.

Hours:Standard business hours (approx. 8:00 AM 4:30 PM or 7:00 AM 3:30 PM Pacific Time). Minimal overtime or midnight upgrades.

Qualifications

Education
  • High School Diploma High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
  • Bachelors Degree in Computer Science Technology Business or a related field required
  • Equivalent combination of education and experience may be substituted for the Bachelors Degree and experience requirement
Experience
  • 3 years of technical experience in application administration computer programming and/or database administration required
  • Work experience in the healthcare industry or a healthcare setting preferred
  • Experience in these key stystems preferred: Ivanti Neurons (formerly Heat) ITSM Service Request Service/Product Catalog CMDB ITAM and Self-Service UI.
  • IVR Integration:Must be able tomaintainBright Pattern IVR workflows.
  • Scripting Experience: JavaScript HTML/CSS PowerShell and Ivanti Expressions.
  • Data/Reporting Experience:SQL and IvantiXtraction.
  • APIs:Moderate API-based integration experience.

Disclaimers

Pay ranges listed are an estimate and subject to change.
If any bonuses are noted they are only applicable to external hires meeting criteria.


Required Experience:

Unclear Seniority

OverviewOpportunities for you!Consecutively recognized as a top employer by Forbes and in 2025 by NewsweekFree Continuing Education and certificationTuition reimbursement educationprogramsand scholarshipsVacation time starts building on Day 1 and builds with your seniorityFree money toward retiremen...
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About Company

Community Health System provides a world of opportunities for professional growth and personal advancement. You love what you do, now love where you do it!

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