Customer Care Agent

Were looking for a motivated individual to join our Customer Care team as a Customer Care Agent at our site in Sombor Serbia.

In this role you will support our customers by managing order processing communicating with our B2B partners and providing basic technical assistance. You will collaborate closely with the team learn on the job and gain handson experience in customer service operations and crossfunctional communication.

What will you do:

• Ensure the smooth and efficient execution of administrative processes related to customer service.
• Manage and execute invoicing procedures with accuracy to maintain financial integrity.
• Perform order processing tasks with precision and strong attention to detail.
• Maintain proactive and professional communication with customers addressing inquiries and concerns promptly.
• Supervise the full logistics cycle including warehouse coordination and stock control to ensure optimized operations.
• Create new product records and maintain accurate uptodate inventory data.
• Oversee the full warranty cycle providing technical guidance and information on product availability application and alternatives.
• Ensure timely resolution of warrantyrelated issues.
• Accurately record and maintain data in the ERP system to ensure high standards of information integrity.
• Collaborate with internal teams to streamline processes and resolve operational issues efficiently.
• Support customers in making informed decisions regarding products and services.
• Drive business growth through targeted crossselling and upselling initiatives.

Qualifications :

What were looking for:

• Experience in invoicing sales support or order management is a plus.
• Good organizational skills and attention to detail.
• Interest in technical topics and willingness to learn new tools and systems.
• Fluent Serbian and good command of English (B2 level).
• A problem-solving mindset and a customer-focused attitude.
• Ability to manage multiple tasks and set priorities in a dynamic environment.
• Experience with CRM/ERP systems (e.g. Salesforce SAP) is a plus.
• Basic understanding of technical support or a willingness to learn.
• A Bachelors degree or relevant experience is preferred.

Additional Information :

Why Join SOMFY

At SOMFY we believe in creating value that goes beyond business. We invest in people innovation and sustainability - helping build smarter healthier and more energy - efficient buildings for everyone. When you join us youll:

• Be part of a purpose - driven company with a long - term vision.
• Work in an international collaborative and forward - thinking environment.
• Contribute to meaningful projects that make a real difference in peoples lives and the planets future.

What we offer:

• We offer a 12 months fixedterm contract for a replacement position covering an employees maternity leave.
• Competitive salary adjusted to your experience plus a performance-based bonus.
• Health insurance after the probation period.
• An international work environment with a friendly and supportive atmosphere.
• Ongoing professional support and sharing of best practices.
• Opportunities for continuous learning career development and personal growth.
• Participation in exciting and innovative projects that make a real impact.

The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.

Remote Work :

No

Employment Type :

Full-time