IT Team Lead

Main Goals

• Maintain internal IT architecture and data center infrastructure
• Maintain robust scalable and secure IT systems and networks to support uninterrupted business operations
• Provide end user IT support including IT equipment and account management
• Support development and delivery of IT business applications
• Education of end users

Main Tasks

• Oversee the physical environment housing IT equipment
• Monitor and report on the performance of internal IT systems
• Keep asset inventories of IT equipment and systems up to date
• Coordinate with cross-functional teams during equipment design and maintenance
• Provide support and maintenance for user devices and workstations
• Supervise system health and take timely corrective actions when needed
• Establish and monitor backup and restore processes
• Reporting on the performance of IT infrastructure
• Define and maintain software tools that support efficient operations
• Manage user expectations and provide responsive support
• Operate within a ticketing system and meet defined SLA response times
• Create and update technical documentation
• Promote knowledge sharing within the team and across departments
• Drive automation initiatives to improve operational efficiency
• Handle internal IT escalations and coordinate resolutions
• Contribute to budget planning and resource allocation within the IT domain
• Develop work schedules and timelines for IT-related tasks
• Propose and document initiatives to enhance existing systems and processes
• Participate in onboarding and offboarding processes
• Manage internal IT accounts and access controls

Qualifications :

Education

• Bachelors or Masters degree in some of Technology domains or equivalent in working experience. 

Experience

• 2 years in system administration
• 2 years in providing IT support services
• Team lead experience is an advantage. 
• Experience in multi-entity and cross-border setting is an advantage. 

Professional Skills

• Understanding typical technologies in an enterprise IT environment focusing on Windows understanding of Linux Azure Network Cisco technologies FortiNet Backup technologies etc
• Understanding ITSM
• Understanding multilayered approach to cyber security in corporate organizations
• Budgeting and Resource Planning

Preferred Skillset for the Position

• Strong analytical and strategic thinking skills.
• Passion for cybersecurity. 
• Excellent communication and leadership abilities.
• Ability to work in a fast-paced cross-functional environment.
• Fluent in English and Croatian; additional languages are a plus.
• AI enthusiast. 

Additional Information :

What we offer: 

• Growth in an open-minded culture with very little hierarchical macrostructure.
• Continuous development and advancement through industry-relevant certifications and internal/external training/workshops.
• Challenging local and global projects involving current solutions.
• Learning and sharing experiences with well-known and respected experts in the field of information/cybersecurity.
• Positive motivating international work environment.
• Hybrid work office work possibility of working from home by agreement.
• Flexible working hours.
• Additional and supplementary health insurance packages.
• Monthly fee for transportation.
• Multisport membership.
• Pet-friendly office.
• Social events and team bonding gatherings.

Remote Work :

No

Employment Type :

Full-time