Associate Director Shared Services Lead

Main Purpose of Job

Deloitte is seeking an experienced Shared Services Lead with a strong background in both Finance and HR. The successful candidate will be responsible for overseeing the delivery and optimisation of shared services driving operational excellence and ensuring alignment with client objectives. The role will also collaborate with leadership to implement strategies that optimize resources and enhance operational excellence.

Key Responsibilities:

• Lead the Shared Services function covering both Finance and HR operations
• Oversee the design implementation and continuous improvement of shared service processes
• Collaborate with client stakeholders and Deloitte teams to ensure effective service delivery and process integration
• Drive standardisation automation and best practice adoption across Finance and HR services
• Manage service performance reporting and compliance with agreed SLAs and KPIs
• Support change management training and knowledge transfer activities
• Identify and resolve operational issues escalating as necessary
• Foster a culture of continuous improvement and client satisfaction.

Your role as a leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients our people and for society and make an impact that addition to living our purpose Managers across our organization:

• Develop high-performing people and teams through challenging and meaningful opportunities
• Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
• Influence clients teams and individuals positively leading by example and establishing confident relationships with increasingly senior people
• Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction.

Key Performance Areas

Service Delivery & Process Optimisation

• Oversee the delivery of Finance and HR shared services to ensure efficiency accuracy and compliance
• Drive process standardisation and continuous improvement initiatives
• Implement best practices and automation to reduce manual effort and errors.

Stakeholder Management

• Act as the primary point of contact for internal clients (e.g. site managers department heads).
• Manage relationships with external vendors and service providers.
• Ensure high levels of customer satisfaction through regular feedback and service reviews.

Client Relationship Management

• Serving as a trusted advisor managing stakeholder expectations and delivering value-driven services to clients

Business Development

• Driving the growth of the Shared Services business identifying new opportunities and expanding the service portfolio

Leadership and Talent Development

• Lead mentor and develop the shared services team ensuring high performance standards and continuous learning
• Set clear objectives monitor performance and provide regular feedback
• Foster a culture of accountability collaboration and professional growth.

Compliance and Risk Management

• Ensure all Finance and HR processes comply with internal policies industry regulations and statutory requirements (e.g. SOX local labour laws)
• Identify and mitigate operational risks.

Reporting and Performance Measurement

• Develop and monitor key performance indicators (KPIs) for service delivery (e.g. turnaround times accuracy rates cost savings)
• Prepare and present regular reports to senior management
• Use data analytics to identify trends and areas for improvement.

Cost Management and Budgeting

• Manage the shared services budget and drive cost optimisation initiatives.
• Track and report on cost savings and efficiency gains

Technology & Systems Management

• Oversee the use and optimisation of Finance and HR systems (e.g. SAP Oracle Workday)
• Liaise with relevant internal team to resolve system issues and implement enhancements.

Qualifications :

Minimum requirements

• Completed Bachelors degree in Business Administration Finance HR or Public Administration Finance or related
• 10 years of experience with a minimum 5 years in a senior management role leading Shared Services operations ideally covering both Finance and HR
• Strong understanding of shared services models process optimisation and service delivery frameworks
• Experience working with or for large organisations preferably in the mining or resources industry
• Familiarity with mining industry processes and systems.
• Demonstrated experience in business alignment strategic thinking and leadership
• Experience mentoring and leading junior team members fostering a collaborative and high-performing team culture
• Ability to work independently and collaboratively in a cross-functional environment
• Excellent stakeholder management communication and leadership skills.

Preferred requirements

• An MBA or other postgraduate qualification is preferred but not essential
• Experience with shared services transformation or outsourcing projects.

Additional Information :

How youll grow

At Deloitte our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders we believe theres always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University The Leadership Center.  Deloitte we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  purpose

Deloitte is led by a purpose: to make an impact that matters. Every day Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients but also what is good for our people and the communities in which we live and workalways striving to be an organization that is held up as a role model of quality integrity and positive change. Learn more about Deloittes impact on the world.   The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

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To help you look out for potential recruitment scams here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process please let us know. We are happy to make adjustments to suit your individual needs.

Remote Work :

No

Employment Type :

Full-time