Head of IT (FMX)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for our Head of IT at Orient Express to be responsible for the end-to-end management of IT systems supporting the brands luxury ecosystem including hotels trains yachts. This role ensures that all technology platforms operate seamlessly securely and in alignment with the high standards of the Orient Express brand. Operating in a complex multi-environment setting you will play a critical role in delivering reliable operations while driving digital innovation and enhancing the guest journey.
Key responsibilities:
Project Management & Openings
Lead IT aspects of new hotel openings train and yachts launches
Manage end-to-end IT projects: planning execution and delivery
Ensure projects are delivered on time within scope and within budget
IT Operations & Service Delivery
Ensure 24/7 availability performance and reliability of IT systems across all properties
Manage IT service delivery including incident problem and change management
Administer and optimize key operational systems including Property Management Systems (PMS) Central Reservation Systems (CRS) Point-of-Sale (POS) systems
Corporate IT & Middleware Governance
Own and manage the corporate middleware platform acting as the central integration layer between all core systems (PMS CRS CRM and operational third-party platforms)
Design maintain and optimize system integrations APIs and data flows
Ensure high availability and performance of the middleware environment and lead troubleshooting and resolution of integration issues
Ensure documentation and maintain a clear mapping of interfaces and dependencies
Cybersecurity Risk & Compliance
Define and enforce IT security policies and standards in compliance with GDPR and other regulations
Conduct regular risk assessments audits and vulnerability testing
Manage identity access controls and endpoint security
Digital Guest Experience & Innovation
Deliver premium digital services aligned with luxury standards
Identify opportunities to innovate and elevate the guest experience through technology in collaboration with operational stakeholders
Leadership Team Development and Financial Management
Lead and develop IT staff across multiple locations
Foster a service-oriented and proactive IT culture
Prepare and manage IT budgets (CapEx and OpEx) track and control IT expenditures
Qualifications :
8 years experience in IT preferably in the hospitality/travel/luxury industries.
In-depth expertise on project management and customer relations
Experience managing multi-site and complex environments
International culture travel availability
Fluent French & English
Strong abilities in organization communication and deductive skills
Ideally in-depth knowledge of hotel train or yacht operations and IT environment
Partnership & Trust with leadership and business stakeholders
Ability to work in a fast-paced international and luxury-driven environment
Additional Information :
Remote Work :
No
Employment Type :
Full-time
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
