Open Roles with Sutherland
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a full-time on-site role located in one of our Jamaica sites for a Customer Service Specialist.
In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
- Handling customer interactions with efficiency and empathy.
- Providing tailored solutions to meet customer needs.
- Ensuring a positive customer experience through effective communication and professional phone etiquette.
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment we want you on our team!
Qualifications :
Were Hiring Talented People!
Fresh Grads & Dropouts are welcome to apply!
What were looking for:
Fluency in English is a MUST! (B2/C1 level)
Strong skills in Customer Service & Customer Support
Proven ability to enhance Customer Satisfaction & Customer Experience
Problem-solving active listening & attention to detail
Experience in a customer-facing role and familiarity with CRM tools is a plus!
Flexibility with night & overnight shifts is essential
Proficiency in professional phone etiquette & communication techniques is a plus
If youre passionate about making a difference and love helping customers we want YOU!
Additional Information :
All your information will be kept confidential according to EEO guidelines.
As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
