Technical Writer, B2B SaaS Remote
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Posted on:
3 hours ago
Vacancies:
1 Vacancy
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Job Summary
Overview
You will simplify the use and integration of Experians products by creating valuable content for both developers and everyday users ensuring our documentation reflects the highest quality and fosters trust.
Our goal is to provide our users with easy-to-use content that enhances their experience and accelerates their success with our platform.
Youll help shape and scale our documentation creating engaging and informative content for developers using our APIs and platform. Youll ensure our technical content drives developer efficiency and lower the cognitive load while maintaining clarity accuracy and consistency. You will report into the Lead Product Manager of Platform Experience.
Responsibilities
- Work with engineering and product teams to create documentation for new product features API updates and integrations.
- Develop long-term content strategies that organize and make documentation easily discoverable for developers.
- Ensure content accuracy and clarity by conducting regular content reviews and maintaining high documentation standards.
- Work with engineering product customer support and other partners to ensure technical content meets the needs of users and developers.
- Establish writing best practices for internal and external documentation to ensure consistency and usability.
- Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.
Qualifications :
- 5 years of experience in Technical Writing especially within B2B SaaS environments.
- Experience translating complex concepts into concise documentation.
- Expertise in API documentation and an understanding of software development processes.
- Proficiency with tools such as Markdown Git and JIRA. Experience with modern development workflows and an ability to work within a docs-as-code environment.
- Familiarity with version control systems and CI/CD pipelines.
- Comfortable collaborating with technical teams including developers engineers and product managers.
- Experience writing about one or more backend languages like Ruby Go Python PHP Node or Java is valuable. The ability to read front-end technologies such as HTML CSS and JavaScript are a plus.
- Experience with documentation generation tools and automation and experience using AI tools to help identify changes drift and errors in documentation
- An understanding of user experience principles content design and accessibility in technical writing.
- Experience with large-scale information architecture projects.
- Experience learning new technologies and documenting the latest software products.
- #LI-Remote
Additional Information :
Benefits/Perks
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible schedule ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
