AI CoE Service and Communication Manager
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Job Summary
AI CoE Service and Communication Lead
Were looking for an AI CoE Service and Communication Leadto join us at Telia and play a pivotal role in how our organization communicates learns and interacts with Artificial Intelligence.
Im Henrik Hofling Technology AI Center of Excellence Lead and Im looking for an energetic communicative and handson professional who can bridge the gap between complex AI technology and adoption across the organization. This is an essential role within the AI Center of Excellence - one that focuses on AI as a Service ensuring our people are not only informed but also excited and equipped to use AI to make better happen.
About the Role
At Telia AI is a key enabler of our strategy and the telecom industry is entering an exciting and transformative phase driven by AI. With hundreds of active use cases and rapidly growing adoption across the company we need to ensure clear direction technology readiness and value realization. This role exists to make that shift happen at scale.
As AI CoE Service & Communication Lead you are the owner of the AI CoEs service experience and voice. You ensure that AI CoE services enabled and used within Telia are:
Clearly defined and packaged
Easy to understand and access
Actively adopted and used
With clear roadmaps and alignment on whats ahead
Continuously improved based on feedback and impact
You combine service design change management communication and execution. While you plan together with stakeholders around their needs roadmaps and demands you are also deeply handson - creating content running sessions facilitating adoption and making sure AI becomes part of everyday work at Telia.
You translate complex AIcapabilities into clear value propositions stories and actionsthat can be adoption in units across Technology markets and group functions.
In this role you are not only communicating about AI - you understand how AI is built delivered and operated and how it connects to Telias broader Technology landscape. You have handson experience using AItools and services and enough technical understanding to confidently collaborate with architects developers and platform teams. This enables you to translate AI capabilities into realistic services adoption journeys and expectations grounded in how the technology actually works and scales in a telecom and enterprise environment.
Key Responsibilities
AI CoE Service Ownership & Adoption
Own and evolve the AI CoE service catalogue including AI platforms tools governance services and enablement offerings.
Package AI services into clear userfriendly offerings with defined purpose target users onboarding and support models.
Drive adoption and usage of AI CoE services ensuring AI initiatives succeed beyond technical delivery.
Change Communication & Engagement
Design and execute communication and adoption plans that make AI CoE capabilities visible relevant and compelling.
Act as the PR and storytelling enginefor the AI CoE and relevant initiatives across the organization - showcasing success stories use cases and delivered value.
Manage AI CoE presence across internal channels (SharePoint communities leadership forums events).
Training & Readiness Enablement
Identify AI readiness and training needs across roles and domains.
Coordinate AI learning initiatives with HR L&D and domain experts ensuring rolebased and practical enablement.
Support handson sessions demos showcases and workshops that lower the threshold for using AI.
Stakeholder & Experience Management
Serve as a primary interface between AI CoE Technology units markets and group functions.
Capture stakeholder needs feedback and friction pointsand translate them into service and communication improvements.
Ensure a consistent predictable and scalable AI CoE experience across the organization.
Impact & Value Tracking
Support tracking of adoption usage and perceived value of AI CoE services.
Use insights and data to continuously refine communication service design and enablement efforts.
Requirements & Key Skills
You are a communicative professional who understands that the best technology in the world is only valuable if people know how to use it. You have a natural curiosity for AI and technology combined with a cando mindsetthat drives progress.
Translate between technology and adoption: Equally comfortable discussing AI services with leadership and technical realities with engineersand translating between the two.
Handson experience using AI in a professional context (e.g. GenAI tools AI platforms copilots analytics or automation).
Practical understanding of how AI solutions are built and operated including data pipelines platforms models integration security and lifecycle management.
Ability to understand and explain how AI connects to the broader Technology stack and how technology choices impact adoption risk and value.
Comfortable collaborating with technical roles (developers architects platform teams) while representing user and business perspectives.
Adaptive mindset: Able to adjust approach and ways of working to meet the needs of diverse teams and contexts.
Data & insight orientation: Capable of analyzing trends and data to measure communication effectiveness and adoption outcomes.
The doer mentality: Enjoys the practical side - from drafting content to organizing workshops - and driving daytoday execution of AI CoE services.
Telia Way Competencies You Embody
Customer Focus- Treat internal employees as customers and design usercentric services
Drives Results- Turns ambition into execution and measurable outcomes
Resourcefulness Mobilizes the right capabilities to get things done
Agile Learning- Experiments learns and continuously improves
Collaborates- Builds strong partnerships across HR Technology and Communications
The position location is in Solna Sweden.Join us to shape smarter living for people businesses and the planet.
At Telia were a team of 15 000 colleagues across the Nordics and Baltics passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader we drive change with meaningful impactful projects while building a sustainable inclusive world.
Here you can grow your skills lead strategic initiatives and thrive in a supportive diverse environment.
What we offerWhen you join us youll receive a comprehensive benefits package tailored to your local market opportunities for remote work and more. Youll also have the chance to earn a bonus based on your performance and Telias results.
Ready to make better happenWe look forward to receiving your application in English by12th of April 2026. We may close the position earlier if we find the right candidate.
Want to know more about this role Please reach out toIgor Leiste Talent Acquisition Partner at.(Background and reference checks will be part of the process.)
Equal opportunitiesAt Telia we recognize talent by professional skills and growth potential. We champion diversity ensuring every individuals needs are met regardless of disability gender age nationality sexual orientation or social status. Together were dedicated to fostering an inclusive work environment where your uniqueness is our strength.
Join us and lets make better happen - together!
Required Experience:
Manager
Key Skills
About Company
Telia Norge er et ledende teknologiselskap som bygger samfunnskritisk infrastruktur og leverer innovative produkter og tjenester innen TV, internett og mobil. Vi er Norges største utfordrer og våre om lag 1 900 dyktige medarbeidere jobber hver dag for å u
