Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution

Job Description

Senior Issue Resolution Specialist Vehicle Electronics & Software Execution

The Role

As a Senior Issue Resolution Specialist within GMs Vehicle Electronics & Software Execution organization youll play a critical role in protecting the customer experience. Youll be the point person ensuring that highvisibility customerfacing issues are quickly identified accurately diagnosed and driven to closure.

Youll partner closely with ECU teams across GM working with TAC (Technical Assistance Center) Field Service Engineering Brand Quality Program Quality and others to understand what customers and technicians are seeing in the field. Youll also leverage fleet data including OnStar insights to proactively uncover emerging issues before they scale.

Youll use CTF (Captured Test Fleet) vehicles development vehicles and field feedback to reproduce issues validate fixes and ensure robust diagnostic this role youll also mentor newer team members and help scale our issueresolution capability as the number of vehicle programs continues to grow.

This is a high-impact hands-on role for someone who thrives in fast-paced launch environments and loves rolling up their sleeves to solve complex technical problems.

What Youll Do

• Lead triage of emerging TAC-reported issues and ensure cross-functional teams have the support needed especially during new program launches.

• Mentor and coach Issue Resolution Specialists to strengthen triage troubleshooting and root-cause analysis skills.

• Acquire analyze and interpret data logs to identify root causes for pre-production and field issues.

• Own issues from discovery through closure ensuring timely fixes communication and cross-functional alignment.

• Validate that critical fixes are included in Over-the-Air (OTA) campaigns and enable rapid VeSCoM releases to mitigate issues before campaigns go live.

• Collaborate with ECU teams to strengthen diagnostic readiness on Vehicle Electronics & Software Execution programs.

• Develop training materials and guidance for Field Service Engineers.

• Build Vehicle Spy scripts that enable accurate consistent data capture in the field.

• Travel as needed to support launches and emerging field issues.

Your Skills & Abilities (Required Qualifications)

• BS in Engineering or 8 years of equivalent hands-on technical experience

• 5 years of proven in-vehicle troubleshooting diagnostics or issue-resolution experience

• Strong understanding of vehicle electrical architecture distributed control systems and serial data (CAN LIN Ethernet)

• Ability to anticipate launch needs and prepare cross-functional teams for field-facing challenges.

• Experience building or using Vehicle Spy scripts to support root-cause analysis

• Familiarity with cybersecurity considerations as they relate to vehicle electrical architecture

• Hands-on capability with ECU flashing software updates and hardware removal/installation

• High initiative and ability to work across multiple organizations to drive integration-level fixes

• Ability to legally operate a motor vehicle on a daily basis

• Ability to work onsite regularly at both the Milford and Warren facilities with on-call availability during critical events or field escalations

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience diagnosing parasitic drain issues within vehicle electrical systems

• Familiarity with OTA reflash processes and troubleshooting

• Experience supporting telematics systems data flows or related components

• Background in software application/tool development especially GM service tools

• Strong understanding of embedded software and controls

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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