Help Desk Specialist

Cincinnati Association For The Blind

Job Location:

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Description

Job Summary:

Handles Tier 1 and Tier 2 issues requiring a deeper understanding of networking system administration and advanced troubleshooting. This role is ideal for a problem-solver who enjoys technical detective work and providing a high-quality user experience.

Duties/Responsibilities:

Advanced Troubleshooting: Resolve complex hardware software and network issues
System Maintenance: Assist in the administration of active directory cloud environments (O365/Azure/AWS) and endpoint management systems.
Incident Root Cause Analysis: Identify patterns in recurring technical issues and work with the IT team to implement long-term solutions.
Documentation: Create and update internal knowledge base articles and Standard Operating Procedures (SOPs)
Hardware Deployment: Oversee the configuration imaging and deployment of workstations mobile devices and peripherals.
Meeting room setup: Setup audio/visual equipment for meetings and be available to ensure meetings with remote attendees are run smoothly.

Qualifications

Education and Experience:

Minimum of an associates degree in computer science or related field or equivalent experience.
2 years of experience in a Helpdesk-related role.
Proficient with the Microsoft Office suite of applications.
Proficient with Windows 10 and later.
Technical training or certifications a plus.

Required Skills/Abilities:

Ability to troubleshoot and repair computers and other hardware devices.
Ability to prioritize and multi-task.
Excellent customer service and the ability to teach.

CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.

Required Experience:

DescriptionJob Summary:Handles Tier 1 and Tier 2 issues requiring a deeper understanding of networking system administration and advanced troubleshooting. This role is ideal for a problem-solver who enjoys technical detective work and providing a high-quality user experience.Duties/Responsibilities:...