Help Desk Specialist
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications
Job Summary:
Handles Tier 1 and Tier 2 issues requiring a deeper understanding of networking system administration and advanced troubleshooting. This role is ideal for a problem-solver who enjoys technical detective work and providing a high-quality user experience.
Duties/Responsibilities:
- Advanced Troubleshooting: Resolve complex hardware software and network issues
- System Maintenance: Assist in the administration of active directory cloud environments (O365/Azure/AWS) and endpoint management systems.
- Incident Root Cause Analysis: Identify patterns in recurring technical issues and work with the IT team to implement long-term solutions.
- Documentation: Create and update internal knowledge base articles and Standard Operating Procedures (SOPs)
- Hardware Deployment: Oversee the configuration imaging and deployment of workstations mobile devices and peripherals.
- Meeting room setup: Setup audio/visual equipment for meetings and be available to ensure meetings with remote attendees are run smoothly.
Qualifications
Education and Experience:
- Minimum of an associates degree in computer science or related field or equivalent experience.
- 2 years of experience in a Helpdesk-related role.
- Proficient with the Microsoft Office suite of applications.
- Proficient with Windows 10 and later.
- Technical training or certifications a plus.
Required Skills/Abilities:
- Ability to troubleshoot and repair computers and other hardware devices.
- Ability to prioritize and multi-task.
- Excellent customer service and the ability to teach.
CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.
Required Experience:
IC
