ITSS Field Support Analyst

Chester, MT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Our GFL team is expanding and were looking for an ITSS Field Support Analyst to join our North American this role you will play a vital part in providing customer service and technical support to end users. You will ensure the smooth maintenance and administration of computer networks hardware system software and applications acting as a key liaison between IT and end users to address Level 2 IT needs.

Why Join GFL

GFL Environmental is the only major diversified environmental services company in North America. Our employees collectively known as Team Green enjoy numerous benefits: career advancement opportunities competitive benefits job stability within an essential services company and the chance to make a positive impact every day for our customers and communities Green for Life!

Whats in it for You:

4 medical plan options including an HSA with employer contribution & match program dental and vision coverage.
401(k) with an employer match
Paid holidays & Paid time off
Employee Assistance Program with free counseling services.
Competitive wages including STIP
Growth opportunities

Career Path Potential:

Join #TeamGreen and unlock diverse career growth opportunities through professional development mentorship and clear paths for internal advancement.

A Day in the Life of an ITSS Field Support Analyst:

Serves as the IT liaison to regional business unit end users
Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives
Maintain and administer computer networks and related computing environments including computer hardware systems software applications software and all configurations
Escalate non-resolvable issues to higher-level teams in a timely manner
Provide support and assistance for Business Unit process systems as required
Create monitor and enforce policies and procedures
Create distribute and update knowledge base solutions

Knowledge Skills and Abilities:

In-progress or completed Graduate degree in Computer Science Engineering or related discipline with an IT focus
Certifications: A Certification and MCSA Certification preferred. HDI Support Center Analyst (to be completed within first 90 days)
2 years of End User services experience with large teams to support
Ability to conduct research into application development issues and products
Strong analytical skills including troubleshooting and integration of IT services
Knowledge of existing and emerging hardware and software technologies and IT architectures
Able to travel 30% between US & Canada

Join us and become part of Team Green at GFL Environmental where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience: