Complaint & Resolution Specialist

Who We Are

At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders.
• We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work.

Who Youll Work With

As a Complaint & Resolution Specialist you will work closely with the Director of Risk & Controls to support Valic Financial Advisors (VFA) Complaint Department through complaint research remediation coordination and regulatory reporting.

About The Role

This role is responsible for investigating client complaints to determine root cause coordinating corrective actions across internal business units and ensuring accurate reporting to regulatory bodies. (VALIC Financial Advisors is a dully registered broker-dealer and RIA).

Responsibilities

• Investigate client complaints to determine root cause and propose appropriate corrective actions across all business areas of Corebridge Financial
• Draft clear and professional written responses to client complaints explaining complex financial concepts and resolutions
• Partner with the firms registered representatives management and internal business units to resolve client issues and ensure timely remediation
• Identify complaint trends and patterns and escalate findings to management for review and action
• Prepare and submit accurate complaint reporting to regulatory bodies in accordance with FINRA and SEC requirements
• Develop and distribute dashboards and reporting that summarizes complaint activity root causes remediation actions and emerging trends
• Create implement and monitor risk management strategies designed to mitigate operational and regulatory risk
• Prepare detailed reports and presentations for leadership regarding risk exposure mitigation strategies and remediation outcomes.
• Ability to be cross functional among a team.
• Collaborate with key stakeholders and management across the organization
• Support additional risk compliance and control initiatives as assigned

Skills and Qualifications

• Bachelors degree required
• Minimum 5 years related experience in brokerage RIA financial services compliance risk management or complaint resolution
• Series 7 and 63 and/or 66 license preferred
• Knowledge of client service recovery remediation and on-going monitoring activities
• Strong business writing and communication skills with the ability to effectively communicate with clients and at all levels within an organization
• Ability to navigate a complex organizational structure and build productive relationships across business functions
• Proven ability to manage multiple projects in a fast-paced environment while meeting deadlines
• Understanding of complex financial concepts and theory
• Experience in brokerage and RIA products is preferred
• Strong analytical capabilities and the ability to communicate complex financial concepts to both internal stakeholders and clients

Work Location

This position is based in Corebridge Financials Houston TX office.

Estimated Travel

May include up to 25%

Why Corebridge

At Corebridge Financial we prioritize the health well-being and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical dental and vision insurance plans as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options which vary by location. In the U.S. our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1 up to $5000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial is committed to being an equal opportunity employer and we comply with all applicable federal state and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability neurodivergence age veteran status or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process please send an email to . Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable federal state and local law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

To learn more please visit:

Functional Area: