Eduhero Customer Support
Share
Job Location:
Huntsville, AL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Department:
Digital Learning and Design
Job Goal:
The Eduhero Customer Support Specialist is to play a crucial role in delivering exemplary
customer service and support to our districts. Your primary objective is to ensure a seamless and
personalized experience for our customers as they engage with Eduhero. You will actively collaborate with
schools ESC and interdepartmental personnel to address customer inquiries resolve issues and provide
guidance on the effective use of our online platform. Your exceptional professionalism problem-solving skills and attention to detail will be essential in ensuring positive relationships with our valued clients.
Qualifications & Experience
- Experience in public education and school processes preferred
- Experience analyzing and resolving problems
- Experience meeting deadlines and completing tasks under pressure
- Experience with project plan development preferred
Major Responsibilities and Duties:
- Site support for Eduhero
- Assist with contracts purchasing invoicing requisitions amendments and payment authorizations
- Manage Eduhero districts users and all documentation
- Coordinate logistics for Eduhero and departmental initiatives including meetings events and special projects
- Ensure projects are delivered on time and within budget
- Collaborate with the web development team on added features technical issues and best practices
- Responsible for contracts and invoicing as needed
- Willingness to travel as needed
- Other duties as assigned
Supervisory Responsibilities: None
Equipment used: Standard office and classroom equipment including personal computer and peripherals
Working Environment:
- Ability to multitask with frequent interruptions and minimal supervision
- Maintain emotional control under stress
- Prolonged and irregular work hours on occasion
- Occasional travel
- Occasional lifting
