Overview

IQVIA is a leading global provider of advanced analytics technology solutions and clinical research services to the life sciences and healthcare industries. Powered by IQVIA Connected Intelligence the company brings together highquality healthcare data healthcaregrade AI advanced analytics and deep domain expertise to help customers accelerate innovation improve patient outcomes and advance population health worldwide. With a global workforce operating across more than 100 countries IQVIA is committed to driving smarter healthcare for everyone everywhere.

Patient Centered Solutions and Connected Technologies (PACT) is part of IQVIA and integrates patientfocused scientific services with scalable technology platforms to support global clinical research. PACT combines expertise across patient experience clinical outcomes assessment rater training and oversight site and study technology and connected digital solutions to reduce operational burden enhance data integrity and accelerate study success.

To support our clients and uphold the strong reputation PACT is committed to building highperforming teams that deliver scientifically rigorous patientfocused solutions. Team members contribute handson to global clinical studies by shaping and continuously improving services that strengthen data quality endpoint reliability and study outcomes in a collaborative growthoriented environment.

Role & Responsibilities

The PACT Business Operations team provides centralized vendor management support to enable consistent compliant and efficient use of thirdparty partners across clinical programs. The team oversees vendor sourcing intake and qualification contracting coordination and ongoing vendor governance partnering closely with delivery procurement finance and legal teams to mitigate risk improve operational efficiency and support highquality study execution.

In this role you will be primarily dedicated to the Cronos Rater Services team within PACT but you will be expected to provide cross-coverage to other PACT teams as needed. Cronos Rater Services is a global team that delivers rater training qualification and oversight services to support highquality clinical outcome assessment (COA) data in clinical trials. Cronos combines clinical expertise and technologyenabled analytics to reduce measurement risk improve endpoint reliability and support consistent compliant assessment across global studies.

As a Vendor Operations Manager your responsibilities will include:

• Coordinate vendor sourcing intake qualification onboarding and offboarding in line with IQVIA policies and timelines
• Partner with Procurement Legal Finance Quality and Information Security to support contracting and risk review
• Support the vendor contracting lifecycle including MSAs SOWs amendments and renewals
• Coordinate payment setup purchase orders invoicing and payment remittance resolving issues and exceptions as needed
• Maintain accurate vendor records documentation and tracking to ensure audit readiness
• Provide guidance to delivery teams on vendor governance compliance and escalation paths
• Identify opportunities to simplify and standardize vendor processes to improve efficiency and reduce risk
• Perform regular vendor portfolio reviews to support portfolio optimization in the form of cost savings and use of internal products and services when available
• Provide cross-coverage for other Vendor Managers across PACT

Candidates interested in joining the teamshould have:

Required Knowledge Skills & Abilities

• Experience supporting end-to-end vendor management including sourcing onboarding contracting coordination payment setup and remittance governance and relationship management
• Ability to partner effectively with Procurement Legal Finance and Quality teams
• Strong organizational skills with attention to compliance documentation and detail while driving tasks and initiatives to closure
• Clear communicator able to manage multiple priorities in a global environment
• Strong knowledge of Microsoft Office and other data capture and compilation tools
• Excellent written and verbal communication skills
• Strong critical thinking and analytical skills
• Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
• Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
• Ability to successfully and quickly grasp understand and apply various analysis techniques and methodologies
• Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
• Ability to establish and maintain effective working relationships with team members management operations staff clients and executive management members

Preferred Knowledge Skills & Abilities

• Experience in clinical research life sciences or healthcare
• Familiarity with vendor management or procurement systems (e.g. Aravo Coupa SAP CLM tools)
• Experience supporting audits or inspectionready documentation

Minimum Required Education and Experience

• Bachelors Degree in life sciences business or related field or 7 years of experience in a relevant function such as clinical operations vendor management project management or equivalent combination of education training and experience
• Strong knowledge of Microsoft Office and other data capture and compilation tools
• Excellent written and verbal communication skills
• Strong attention to detail/quality control skills while driving initiatives to closure
• Strong critical thinking and analytical skills
• Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
• Ability to successfully lead manage and motivate staff
• Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
• Ability to successfully and quickly grasp understand and apply various analysis techniques and methodologies
• Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
• Ability to establish and maintain effective working relationships with team members management operations staff clients and executive management members

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.