Security Operations Controller

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

The Enterprise Security office is seeking a Security Operations Controller under the supervision of the Senior Manager Enterprise Security aids in protecting people who work on or use the Metrolinx transit network using various security related technologies such as CCTV and Access Control as well as non-emergency security requests.

What will I be doing

Processing of designated Customer Protective Services related requests to the reviewing collection cataloguing storage duplication documentation redacting video for specific purposes as directed and dissemination of video images gathered from designated Metrolinx CCTV systems for the purpose of supporting investigations including criminal risk management and operational matters.
Only as required and very seldom may attend court on if/as required; to submit/provide evidence as it relates to CCTV images or footage liaising with lawyers contractors staff agencies regarding disclosure of video images; and liaising with various Police and security agencies for the purposes of providing CCTV images or footage
Processing of requests related to providing access removing access monitoring alarms running & sharing of specific reports from designated Metrolinx access control systems.
Ensuring any providing video & access control services are done in accordance with the standards set by Metrolinx and any / all applicable legislation while maintaining the highest level of confidentiality at all times
When requested monitoring of and ensuring appropriate response to various alarms through systems such as but not limited to access control systems emergency alert alarm systems and fire / life safety systems.
Proactive monitoring of Metrolinx properties via use of security technologies such as CCTV and Access Control systems.
Conducting or assisting in audits of the functionality of CCTV and Access Control systems.
When required or as directed receiving and responding to non-emergency security requests from both internal Metrolinx staff and the public while providing an excellent customer services experience in those interactions.

What Skills and Qualifications Do I Need

High School diploma or equivalent / substantial work experience in a related field such as operations centers security law enforcement information technology computer science investigations customer service preference given to those with combined with educational & work experience in related fields.
Valid Ontario Class G drivers license
Excellent knowledge of computers and demonstrated experience or ability to learn to effectively and efficiently use CCTV & access control related software.
Strong logical thinking skills and sound judgement for the purposes of conducting CCTV related investigations.
Strong administration and organizational skills and strong attention to detail.
Effective verbal and written communication skills for report writing; and highly developed customer service skills for dealing with internal and external customers;
Computer literacy & effectiveness utilizing MS Office access and other common software applications.
Ability to maintain the highest level of dissection and confidentiality as most dealings are of a confidential and sensitive nature.
Required to successfully pass an Enhanced Security Clearance due to access to sensitive law enforcement related information.
Required to adhere to Metrolinx CCTV & Access Control policies & all other company policies and procedures.
Required to operate within the boundaries of all privacy legislation including but not limited to FIPPA

Shift Schedule - Shift Schedule for this position will be on a rotational core schedule.

Staff will be required to work a variety of shifts which will be based on GO Transits operational schedule for service and/or other operational needs. Staff will required to be able to work scheduled shifts any day of the week including civic or statutory holidays as the department is operational 365 days per year. All schedules will be developed and are subject to change as required due to operational needs within the parameters of the Collective Bargaining Agreement as this is a unionized role.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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Description Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to T...