Project Manager 1
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Project Manager
The Project Manager is a key member of the Customer Experience Team (CET) functioning in Project Support or Project Manager capacity. Knowledge pertaining to Ontario and Canadian environmental regulations is required.
Your responsibilities:
- Develop strong client relationships through top notch customer service
- Act as the key liaison between the clients laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
- Responsible for effective daily service satisfaction and maintenance of client accounts
- Respond to all client communications (telephone and email) and redirect communications to CET members as required
- Provide clients with technical support on their varied sampling projects
- Provide consultation recommendations data interpretation and other technical assistance to clients
- Remain current on the interpretation and application environmental regulations
- Stay current with all methods corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases
- Document and ensure closure to all client complaints CARS
- Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification tailoring services to meet client needs and regular account reviews
- Work in conjunction with clients to coordinate all related project requirements
- Facilitate communication between clients and other laboratory departments
- Coordinate reports data billings and client requests
- Assist with the preparation of correspondence and reports for technical analytical data review marketing information and other related documentation
- Execute IT test plans records results and provides feedback
- Effectively execute to CET key performance indicators (KPIs)
- Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
- Adhere to all Health and Safety Regulation
- Ensure Quality Standards are maintained
- Provide client feedback to the Bureau Veritas management
- Adhere to and participate with all QA/QC policies of the organization
- Engage in cross-training/career pathing to support overall success of the Customer Experience Team
- Other responsibilities as assigned
You are an ideal candidate if you have:
- University degree or college diploma in Sciences preferably chemistry or environmental related and/or equivalent experience
- 3-5 years experience in the environmental industry
- Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.
- Basic chemistry knowledge for application in a laboratory setting
- Good working knowledge ofcurrent regulations and guidelines in order toprovide effective client advice.
- Good knowledge of computers (Microsoft Word Excel and Outlook)
- Ability to communicate effectively and work collaboratively with lab operations Business Development Managers and the CET members
- Good time-management multi-tasking and priority setting skills
- Strong verbal and written communication skills (French is an asset)
- Organized detail-oriented and focused
- Ability to work independently as well as engage others when required in the escalation of concerns
- Represents the Bureau Veritas Values and is at all times professional
- Should be responsible dedicated and motivated
Work conditions:
- Office environment with frequent interaction in a laboratory environment
- May require flexible workings hours overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Liaison activities and internal/external negotiations
- Minimal exposure to hazardous chemicals
- Some travel to customers/conferences and other Bureau Veritas locations (as required)
Required Experience:
IC
Key Skills
About Company
AT A GLANCE Bureau Veritas is a world leader in Testing, Inspection and Certification. Our mission is at the heart of key challenges: quality, health and safety, environmental protection and social responsibility. Through our wide range of expertise, impartiality and independence, we ... View more
